What are the responsibilities and job description for the Income Maintenance Supervisor II - Training Unit - 122021769 position at Cumberland County, NC?
Position Overview
Examples of Duties
Duties: This position is responsible for the supervision of the Income Maintenance Training Unit. The unit’s responsibilities will include conducting training on existing and new benefit program policy and procedures; providing one-on-one employee training support, and the mentoring of staff in one or more of the following programs: Food & Nutrition, Family & Children’s Medicaid, Adult Medicaid, Work First and Childcare Subsidy.
This position has overall supervisory responsibility for all program applications and functions assigned to this unit. This position provides direct second-party reviews, training new and current staff in new procedures, and conducts problem analysis/identification/resolution. This position has indirect responsibility for these tasks by monitoring, training, and supervision of the direct work performed by others.
This position is responsible for planning the short and long-term work operations, establishing priorities, and setting/achieving goals within the assigned unit. This position verifies that unit staff has balanced workloads. This employee will assess and project staffing requirements, equipment, and supply needs, and provide appropriate documentation as well as justification for these requests.
This position reviews quality assurance reports, state computer error printouts, and pulls samples of case records, to approve the integrity of assigned income maintenance programs. This position also assures that line staff adheres to federal and state standards regarding the quality of work required in processing cases. Position is also responsible for assessing staff training needs and arranging for/or providing the needed training. Position will counsel staff regarding work performance issues; formally evaluate the work performance of all unit staff annually; and in coordination with the IM Program Manager; interview and select recommendations of new staff for this team.
Extensive knowledge of one or more of the following programs: Food and Nutrition, Family and Children's Medicaid, Work First & Childcare Subsidy policies, and procedures is required. This position serves as a resource and must answer specific eligibility questions and interpret policy for case situations and is expected to exercise prudent judgment in all decisions.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
PREFERRED EDUCATION & EXPERIENCE: Four-year degree in a Human Services field and three years of experience in an income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
This position will be required to assist in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2604.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
