What are the responsibilities and job description for the Income Maintenance Technician - 122020855, 122020908, 122900673 position at Cumberland County, NC?
Position Overview
Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.
Examples of Duties
Examples of Duties:
This employee will perform duties as part of a Call Center Service Team and/or work as a Kiosk Team member. As part of both teams this staff will work with a team of communication specialists answering questions and assisting customers inquiring about benefit programs and services offered by Social Services. This person will answer questions and gather information from individuals or families applying for or receiving assistance in the Economic Services Section.This employee will assist the Income Maintenance Caseworkers who determine eligibility by collecting data, prescreening applicants, and answering questions of applicants and recipients. Additionally, the employee in this position will be responsible for documenting reported changes and concerns, as well as advising the customer of other agency programs and services. The employee will be responsible for electronically keying data in case files and/or informing the caseworkers via e-mail, telephone, or data entry into an automated system of those changes reported by the applicant/recipient.
This employee may also be responsible for the completion and/or updating of demographic data for families or individuals who are to have their eligibility for various service programs determined by the caseworkers.
The worker in this position must be very flexible and strive to meet key performance metrics such as response time, resolution time, and customer satisfaction.
The worker in this position must be human services oriented and possess the ability to interact well with supervisors, co-workers, and customers in a professional manner. The ability to work in a team environment is essential for this position. This position performs other related duties as required or assigned.
This worker must respond to disasters as needed in accordance with The Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office. The worker in this position may be required to perform other duties as assigned by the supervisor when deemed necessary
Minimum Qualifications
Graduation from high school and two years of paraprofessional or clerical public contact experience which should have included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an income maintenance program; or an equivalent combination of training and experience.
Knowledge, Skills and Abilities
Good mathematical reasoning and computational skills. Ability to communicate with clients, applicants, and the public to obtain data, and to explain rules and procedures. Ability to understand the needs and problems of clients/applicants. Ability to learn the program area of assignment.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2604.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
