IT Specialist

Job Description

Department: IMTO

Sub-Department: Service Desk

Pay Grade: 105

FLSA Status: Non-Exempt

Employment Status: Full Time

Reports to: Senior IT Manager – Desktop Support

Supervises: N/A

Job Summary

To support, install, configure, monitor and maintain desktop computing hardware and software.

Essential Job Functions

• Provide technical support to all users via phone or on-site support.
• Troubleshoot a wide array of technical hardware and software issues.
• Install and maintain desktop hardware and software to support business needs.
• Assist in maintaining inventory of computer hardware for all County information technology equipment.
• Assist in troubleshooting and updating desktop security patches.
• Must show a sense of urgency in resolving issues and provide the highest level of customer support.
• Handles computer related equipment installs, imaging and relocations.
• Attends training, seminars and meetings as required.
• Performs other related duties and assignments as required.
• Works with the Bureau of Elections in support of Election Day processes.
  
  

Education

Minimum Requirements to Perform the Work:

• High School diploma or equivalent required.
• Associate’s degree in computer science, Information Science or related field is preferred.
  
  

Work Experience

• 1-2 years of work experience in a technical support role.
  
  

Knowledge, Skills, And Abilities

• Must show a sense of urgency in resolving issues.
• Must possess excellent communication, interpersonal and customer service skills.
• Must be able to work effectively with several levels of government officials, agencies, external agencies, and staff.
• Must possess the ability to work independently with little supervision in a team environment.
• Must possess initiative and problem-solving skills, ability to define problems, collect data, establish facts and draw valid conclusions.
• Must possess technical knowledge of computer hardware, software, current operating systems and networking.
• Must possess ability to maintain confidentiality regarding work-related information and records.
• Must be able to comprehend and speak the English language in an understandable manner to carry out essential functions of job.
• Must possess valid driver’s license with a clean driving record and travel occasionally between County facilities or other locations as needed.
  
  

Physical & Mental Demands

• Must possess the ability to record, convey and present information, explain procedures and follow instructions.
• Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching necessary to carry out duties of job.
• Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of job.
• Medium to heavy work, with occasional lifting/carrying of objects with a maximum weight of fifty (50) pounds.
• Must be able to move frequently throughout the workday as needed to carry out essential job duties.
• Must demonstrate emotional stability, pay close attention to details and concentrate on work.
• Must be able to cope with the physical and mental stress of the position.
  
  

Work Environment

• Works indoors in adequate workspace, lighting, ventilation and temperatures.
• Normal exposure to noise, disruption and stress.
• Normal indoor exposure to dust/dirt.
• Travel occasionally to perform job duties.
• Subject to weather conditions when walking between buildings.
  
  

Company Description

Mission Statement: To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Cumberland County Diversity, Equity, and Inclusion Statement

Cumberland County acknowledges and celebrates the unique characteristics of our residents, employees, and visitors. We identify diversity as a strength and consider it a growing, valuable asset of our community. We thoughtfully offer services and opportunities by understanding the different needs of our residents and actively engaging the underrepresented. Everyone who lives, works, and visits Cumberland County will benefit from our commitment to a welcoming environment.

Technology Support/Issues With Applying

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.

Email Confirmation

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
• Health Savings Account
• Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance
  

Retirement Benefits

• County Retirement Pension
• 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
• Fully vested after 5 years of credited service
• Normal Retirement Options:
• Age 55 with 20 years of credited service
• Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options
  

Paid Time Off

• Vacation
• 10 days per year, accrued per pay period (Non-Exempt)
• 15 days per year, accrued per pay period (Exempt)
• Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
• 3 Personal days per year, pro-rated based on starting date
• Sick
• 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
• No waiting period to receive paid holidays
  

Additional Benefits

• Educational Assistance
• 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
• Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance