Telecommunication Systems Administrator- IMTO

To install, maintain, service and support all County telecommunications hardware, equipment, peripherals, and enterprise applications, while adhering to best practices and license requirements to preserve business continuity.

Position Information :

Department :   Information Management Technology Office (IMTO)

Sub-Department : Systems and Development

Pay Grade : 111

Salary : $55,867.50

FLSA Status : Exempt

Employment Status : Full-Time

Reports to : IT Manager – Systems and Development

Supervises : N / A

All current county employees will follow the promotion / demotion policy.

Responsibilities :

• Installs, troubleshoots, maintains & provides technical support for various telecommunication related equipment & projects, including but not limited to : Cisco VoIP / Unified Communications, and other integrated systemsVoice Telephony Systems, voicemail, voice network lines and related hardwareFax Server systems, applications, and workflowsVTC Conferencing SystemsLicense & Software Lifecycle Compliance for all telephony systemsEstablishes performance baselines, corrects system errors, monitors, and maintains disk space, memory usage and overall performance for all unified communication & telephony related systemsResponds quickly to notifications of outages, warnings of telephony systems, both from network monitor and managementManages telecommunication projects
• Manages accounts, purchases and inventory of telephone, unified communications, and video conferencing systems
• Administers emergency notification system in coordination with Security / Sheriff
• Prepares, updates, maintains, tests, and ensures functionality of E911 related services to telephony equipment
• Develops, updates, and maintains contingency documentation and provides training to internal IMTO employees and County employees to leverage technology.
• Works directly alongside the IT VTC Systems Administrator in a team based, collaborative environment.
• Works with IT Manager and vendors to ensure contracts, maintenance and warranties are properly implemented
• Prepares, audits, and requests payments for County phone bills
• Evaluates, recommends, tests, and implements new technologies / products to improve service levels
• Coordinates purchases and projects with vendors and customers
• Administers network accounts access and user privileges
• Answers phones for department when needed
• Assists with Elections support of hardware or software.
• Performs other related duties and assignments as required.
• Sedentary to medium work, with occasional lifting / carrying of objects with a maximum weight of fifty (50) pounds.

Qualifications : Education :

Valid driver’s license required.

Work Experience :

Medical Benefits :

Retirement Benefits :

Paid Time Off :

Additional Benefits :

Salary : $55,868