What are the responsibilities and job description for the SERVICE MANAGER!! IDEALEASE - NASHVILLE TN position at Cumberland International Trucks?
Job Details
Description
Idealease Service Manager – Lead a Modern Fleet Operation with Communication, Accountability, and Innovation
Location: Nashville, TN | Division: Cumberland Idealease | Position Type: Full-Time | Leadership | Career Growth Path
Are you a dynamic leader ready to modernize fleet operations and build a high-performance service team? Cumberland Idealease is searching for a Service Manager who thrives on clear communication, operational excellence, and innovative thinking to elevate our service department to the next level.
This is more than a job—it’s a leadership opportunity to revolutionize how fleet assets are managed, how teams are motivated, and how service operations can run smoother, faster, and smarter.
What You’ll Own
- Team Leadership & Culture – Build a team where accountability, performance, and pride are foundational. Set expectations, coach for success, and foster a team-first shop culture.
- Fleet Uptime & Process Efficiency – Use advanced tools and proactive strategies to maximize uptime, reduce breakdowns, and optimize every aspect of the service workflow.
- Communication & Coordination – Serve as the central point of communication between technicians, vendors, sales, and customers. Keep all parties informed, aligned, and focused.
- Customer & Vendor Relationships – Act as a trusted voice to our lease and rental customers, managing expectations and coordinating timely repairs—both in-house and through vendors.
- Financial & Inventory Oversight – Take ownership of budgets, parts inventory, estimates, invoices, and service records to ensure cost control and transparency.
- Shop Safety & Compliance – Maintain a clean, organized shop environment that meets all safety standards and fosters continuous improvement.
Qualifications
What We’re Looking For
- Proven experience in service or fleet maintenance leadership
- Exceptional verbal and written communication skills
- Strong background in technician scheduling, repair order flow, and vendor coordination
- Skilled in problem-solving, prioritizing, and keeping all stakeholders aligned
- Familiarity with fleet technologies, diagnostic software, and service tracking systems
- A proactive, hands-on leader who builds culture, not just process
Why Join Cumberland Idealease?
- Lead the future of fleet service by shaping a smarter, more responsive operation
- Work directly with leadership, customers, and team members to drive alignment and results
- Use best-in-class systems and resources to enhance your team’s effectiveness
- Competitive salary with performance bonuses and 401(k) match
- Clear advancement opportunities and professional development support
- Sundays off, paid holidays, PTO, and a strong team environment
If you're a skilled communicator and operational leader who wants to build a modern, high-performance team, we invite you to take the next step with Cumberland Idealease. Apply today and help us lead the way in fleet service excellence.
Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & inclusive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.
