What are the responsibilities and job description for the SERVICE MANAGER PALM BAY position at Cumberland International Trucks?
Job Details
Description
Cumberland International Trucks has an immediate opportunity for a Service Manager in our Palm Bay, FL dealership. We are seeking a candidate with high energy and attention to detail in serving the customer. Candidates must have the ability to lead the Service Department in a teamwork environment while adhering to our core values: Honor, Readiness, Victory and Loyalty.
As one of the top family-owned truck dealers in North America, we pride ourselves on offering a fun and empowering, customer-centric culture with tremendous growth opportunities! If you are looking to start a Career, Cumberland offers a Career Path- not just a job, in a positive and inclusive work environment.
Position Purpose:
The Service Department is an integral and vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments is essential to the dealership’s success. The Service Manager takes the lead role in managing an efficient and profitable Service Department through productive staffing, customer retention, technician training, and quality workmanship while improving productivity and reducing costs in order to meet company objectives.
Qualifications
Qualifications
- Minimum of 5 years technical experience in medium/heavy duty truck industry is desired.
- Technician training certification such as ASE and/or OEM is desired.
- Excellent customer service skills internally and externally.
- Must be familiar with warranty guidelines and processes.
- Ability to manage others in a positive way, empowering independence & process adherence, while observing the company's core values.
- Must possess a high degree of product and technical knowledge.
- Excellent written and communication skills.
- Efficient in multi-tasking with strong organizational skills.
Desired Qualifications
- Working knowledge of Microsoft program applications currently in use at this location.
- Good organizational skills
- Willing to pursue self-development courses.
- Working knowledge of International and supplier warranty policies.
- Strive for respect and facilitate teamwork within assigned area.
Employee Benefits
- 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
- Mentorship/Internship Programs / Work-life Balance / $500 Employee Referrals
- Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
- Medical / Voluntary Vision & Dental / Wellness Program- Earn up to $1095/year by Walking
- Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
- Access to Teladoc – 24/7/365 digital access to doctors / Free & Confidential Employee Assistance Program
Visit our website to learn more about us!
www.cumberland-companies.com/careers/employee-benefits/
Visit our YouTube page to check out what we're up to!
www.youtube.com/@CumberlandInternationalTrucks/videos
Physical Requirements
- Ability to stoop, bend, climb, crawl, lift, reach, and any other position necessary to work on a diesel engine and truck, including tires.
- Ability to lift up to 75 lbs.
- Ability to work in a hot or cold, wet or humid environment.
Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & inclusive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.
