Demo

Training and Compliance Coordinator

cumberlandfarmsinc
Westborough, MA Full Time
POSTED ON 2/3/2025
AVAILABLE BEFORE 4/21/2025

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming Americas #1 one-stop destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners : Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer :

  • Competitive Wages
  • Work today, get paid tomorrow through our earned wage access program
  • Paid Time Off
  • Medical / Health / Dental Coverage
  • 401K with Company Match
  • Team Member Discounts
  • Tuition Reimbursement
  • Employee Assistance Program
  • Health Savings Account
  • Company Spirit Days
  • Employee recognition and awards
  • And much more!

Position Summary : To organize, administer and support activities that enable EG America to remain compliant with all federal and state tobacco, alcohol, and food safety regulations and certifications across all EG America banners. The incumbent of this role will work with Retail Operations, internal departments, federal & state government agencies and vendor partners to ensure all stores locations meet food safety training and certification requirements, alcohol and tobacco training requirements. This position will also support the Retail Training Team and Knowledge Zone administration.

Responsibilities :

  • Identify and partner with food safety training providers in the EG America footprint, establish streamlined team member registration process and direct billing relationships, process vendor invoices, monitor exam passing rates to measure vendor effectiveness, coordinate / schedule sessions for larger groups as needed, work with vendor to troubleshoot any issues.
  • Provide Retail Operations and the Brands Team with : a network of available food safety certification courses that are accessible to team members; advance notice of food license expirations and food safety certification expirations.
  • Collect and maintain team member food safety certifications; create reports that monitor certification compliance by store; provide copies of food safety certificates to various internal departments upon request; log team member certificates in the Company Learning Management System.
  • Monitors compliance for state and / or federal required alcohol & tobacco training, certifications, etc. (i.e. RAMP Training in Pennsylvania, Tri Town Tobacco Training In Western MA, etc.), coordinates compliance training, prepares and shares reports with Retail Management Team.
  • Assists in the administration of Company Learning Management System. Prepares training reports and analyzes data from Learning Management System. Monitors Service Channel tickets, triages and troubleshoot issues, partner with Oracle & IT to resolve issues, follow up with retail team members, etc.
  • Create, maintain, analyze Training Department Reports. Process invoices and expenses. Provide monthly reports on training department expenditures. Update and distribute Training Manager Report. Maintain and disseminate Training Manager Pay, Regional Trainer Payroll, Training Stats and 450 Report on a weekly basis.
  • Monitor Training Department email account, review and respond to correspondence in a timely manner.
  • Working Relationships : Ability to collaborate with internal and external customers; meeting their needs in a timely manner. Ability to lead, collaborate and work effectively in a team environment.

    Minimum Education : High School Diploma

    Preferred Education : Bachelor's Degree in Food Science, Public Health or related discipline

    Minimum Experience : 1 to 2 years - retail business office environment or experience in a food safety role.

    Preferred Experience : 5 to 7 years - retail business office environment or restaurant experience in a food safety role.

    Licenses / Certifications : Certified Food Protection Manager preferred but not required.

    Soft Skills : Adept at collaborating effectively with intra-departmental and inter-departmental teams of peers, superiors and / or subordinates. Excellent communication and organizational skills, ability to work under pressure at times, team player. Understanding of FDA food code and certification requirements.

    Hours & Conditions : 40 hours, Monday through Friday, Office Environment

    Driving Requirement : N / A

    Travel : Occasional off-site travel, such as trainings or department meetings

    Physical : N / A

    At EG America, its important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

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