Gallery Host (part-time) Cummer Museum of Art & Gardens

Essential Functions:

Create an excellent visitor experience by providing a welcoming environment and outstanding customer service to the Museum visitor through information sharing about all aspects of the Museum. The Gallery Host will assist people of all abilities in a professional, courteous manner that aligns with the Museum’s service standards, brand promise, and core values.

• Support the Museum’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect of the individual, commitment to our community, accountability, and ownership.
• Welcome all visitors in an engaging manner.
• Ensure a welcoming, inclusive, & memorable environment for a diverse range of guests and visitors.
• Advise and direct all visitors to museum amenities, exhibitions, programs, events, and membership.
• Ensure appropriate follow up on visitor requests.
• Engage in conversation with visitors about the Museum and its collections. Continue to learn about Museum collections and exhibits, including but not limited to attending relevant training.
• Open and close the Museum and galleries using correct opening and closing procedures.
• Protect Museum collection by enforcing museum rules and policies using “polite safeguarding” techniques. Report damage immediately, as required.
• Plan and lead gallery talks/tours for visitors at the Museum.
• Handle visitor grievances with respect and efficiency.
• Promptly report hazards and suspicious activity to Lead Gallery Host.
• Answer main switchboard with proper etiquette and assists with guest calls accordingly.
• Maintain kiosk of collateral materials available for visitors and tours.
• Maintain clean lobby area especially front desk/register.
• Know fire, safety and emergency policies and procedures and ensure visitor safety in case of emergency.
• Collect accurate visitor information through point-of-sale software systems.
• Prepare daily deposits.
• Record museum attendance.
• Handle basic membership functions including selling new and renewed memberships and entering correct constituent information in Altru.
• Administer visitor data collection as needed.
• Provide check-in at special events and programs.
• Perform other job duties as assigned.

Knowledge, Skills and Abilities:

• High school or equivalent required; some college preferred
• Knowledge in the field of Art History required; some coursework in the field of Art History preferred
• Computer skills in Microsoft Office 365 (Word, Excel and Outlook), or ability to learn new software quickly
• Knowledge of basic office skills including basic math and proper cash handling procedures
• Flexibility and respect for cultural diversity
• Ability to provide superior customer service
• Ability to communicate effectively and with diplomacy when interacting with public, donors, staff, volunteers, and vendors
• Ability to work independently or with others as needed

Working Conditions and Physical Requirements:

• Must be available at least 16 hours per week including any three of the four busiest shifts at the Museum; Tuesday evening, Friday evening, Saturday, and Sunday. In addition, a minimum availability of 4 weekend days per month is required
• Must be able to perform duties while standing and walking for at least 3 non-consecutive hours
• Normal building and office environment with occasional outside work.
• Frequently required to talk or hear.
• Specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 12 – 24 per week

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Professional development assistance
• Retirement plan

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Nights as needed
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you have open availability?

Experience:

• Art History: 2 years (Required)
• Customer service: 3 years (Required)

Ability to Relocate:

• Jacksonville, FL 32204: Relocate before starting work (Required)

Work Location: In person