Hospitality Group Leader Manager

Description

We are looking for a talented Hospitality Group Leader Manager to join our team in Columbus, IN.

In this role, you will make an impact in the following ways:

• Project Identification : Collaborate with business management to identify and prioritize short and long-term projects, ensuring alignment with organizational goals.
• Feasibility Analysis : Conduct thorough feasibility and needs analyses to determine project timelines, ensuring realistic and achievable plans.
• Project Management : Oversee the entire project lifecycle, including analysis, design, budgeting, communication, and integration, to ensure successful project execution.
• Workflow Approval : Approve business workflows and operational designs, optimizing processes for efficiency and effectiveness.
• Operational Monitoring : Continuously monitor the status of team operations and budgets, providing insights and adjustments as needed to maintain alignment with goals.
• Advisory Role : Advise Hospitality Group Leaders on project plan design and development, leveraging your expertise to guide successful project outcomes.
• Team Management : Manage and delegate work assignments to Hospitality Group Leaders, considering their skills and developmental needs to maximize team performance.
• Coaching and Development : Provide developmental feedback and coaching to team members, fostering their growth and enhancing their ability to manage teams effectively.
  
  

Responsibilities

To be successful in this role you will need the following:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Hospitality Operations - Demonstrates knowledge of security, safety and service protocols by making good and timely decisions on hospitality services to deliver a great Cummins experience
• Hospitality Service Set Up and Execution - Champions hospitality services by hosting in professional and ad hoc spaces to deliver a great Cummins experience
• Hospitality Tools and Technology - Supports hospitality services by using hospitality equipment and organization information technology to deliver a great Cummins experience
• Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a “project”). Ensures results/impact from temporary effort are fully realized as possible.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
  
  

Education, Licenses, Certifications

• College, university, or equivalent degree or relevant equivalent experience required.
  
  

Experience

• Significant relevant experience, including supervisory experience, required.
  
  

Qualifications

Additional Responsibilities:

• Oversee Cummins employee food service, vending and coffee vendor operations. Advise on associated budgets or subsidies.
• Advise on projects related to the transition of food service, vending and coffee suppliers.
• Evaluate supplier capabilities in the areas of industry expertise, capacity, quality, financial stability, etc. with local sourcing teams.
• Assist in the negotiation of supplier specific agreements and monitor adherence to those agreements.
• Consult on food and beverage, vending and coffee contracts globally.
• Provide professional leadership and direction to each site internal and external teams ensuring supplier provides necessary services appropriate for site population and employee demographic.
• Actively monitor the key performance indicators of suppliers in the areas of throughput, sanitation, quality, and cost. Communicate the results internally and externally.
• Identify and innovate metrics, tools and processes to optimize supplier activities, efficiencies and work collaboratively with stake holders to prioritize and drive implementation.
• Develop cross functional relationships to understand company food service needs at the site level.
• Sustain a working knowledge of all food and beverage operations, goals and initiatives.
• Ensure local site leaders on solutions for gathering customer feedback in reference to cafes, vending and office coffee.
• Hold supplier accountable to continuously updated requirements standards, policies, and procedures.
• Collect, record, and analyze the food and beverage financial performance data.
• Advise the local business site to set food and beverage hours of operation to execute guest and customer service standards according to budget goals.
• Ensure cafeteria new builds, renovations, and acquisitions happen on time and on budget.
• Develop global food and beverage workplace strategy
  
  

Preferred Skills

• Proven experience negotiating agreements and contracts.
• Confident in decision making with strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.
• Excellent verbal and written communication skills with requisite interpersonal skills to partner, collaborate and build relationships with business partners, suppliers, and regional teams at multiple levels in the organization.
• Strong analytical skills that allow the successful candidate to extract core data from a variety of sources draw conclusions and insights and translate those insights into actions
• Understanding of performance management by providing an employee-oriented environment, with a high-performance culture. This culture will emphasize empowerment, quality, efficient productivity, standards, and goal attainment.
• Aptitude to see the “big picture” and develop supplier relationships to best meet future organizational needs.
• Exceptional attention to detail with guest oriented and service minded organizational skills, which utilize a lens of the customer approach for all managed services.
• Capability to effectively coach a team of people to drive quality improvements, control costs and meet financial goals.
• Working knowledge of various computer software programs that are necessary to complete daily work duties.
  
  

Qualifications And Educational Requirements

The Global Hospitality Supplier Manager is required to have minimum 5 years of experience in Hospitality, Food Service, Administration and Contract Management or supervision and be educated in the industry.

Oversee overall operational functions of employee food and beverage services, suppliers, and associated contracts for all food service operations. This person must maintain a neat appearance, possess excellent interpersonal skills, and easily build rapport with customers. Constantly upholding exceptional levels of quality, service, and efficiency, while ensuring that the requirements of Cummins guests and employee needs are met.

Responsible for building and managing relationships with external food and beverage suppliers. Understands the capabilities of the supplier(s) and how Cummins can better utilize those capabilities to drive improvements in the areas of cost, quality, customer service and throughput. Ensures appropriate agreements are in place and monitors adherence to the terms of the agreements.

Develop supplier strategies to ensure the supplier and internal customers understand the relationship, rules of engagement, and provides solutions when both parties are misaligned. These strategies will require creative problem-solving skills to address quality, customer service, cost management, etc.

Job Facilities

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

Min Salary $103200

Max Salary $154800

ReqID 2410794

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.