Original Equipment Services Representative - Hyrid out of Florence, KY

Description

We are looking for a talented Original Equipment Services Representative to join our team specializing in Supply Chain Planning in Florence, KY.

In this role, you will make an impact in the following ways:

• Efficient Order Management : By handling the entire order life cycle, you'll ensure smooth and accurate processing of orders, enhancing customer satisfaction.
• Consultative Support : Providing customers with valuable information and guidance on lead times, availability, and policies will help them make informed decisions.
• Single Point of Contact : Acting as the main contact for order inquiries and escalations will streamline communication and resolve issues promptly.
• Customer Support Excellence : Demonstrating compassion, empathy, and support in all interactions will build strong, positive relationships with customers.
• Internal Collaboration : Liaising with production, planning, and materials teams will ensure timely order throughput and help achieve financial targets.
• Cross-Functional Communication : Working with sales, warehouse, and logistics staff to confirm order status and resolve queries will improve overall efficiency.
• Proactive Process Improvement : Supporting departmental goals and initiatives, and enhancing standard practices will contribute to a more customer-centric organization.
• Continuous Improvement : Participating in improvement projects and developing proactive communications will drive ongoing enhancements in customer service and order management.
  
  

Responsibilities

To be successful in this role you will need the following:

• Collaborate : Build strong partnerships and work collaboratively with others to achieve shared objectives, fostering a team-oriented environment.
• Communicate Effectively : Develop and deliver clear, multi-mode communications that cater to the unique needs of different audiences, ensuring everyone is on the same page.
• Focus on Customers : Build strong customer relationships and deliver customer-centric solutions, ensuring customer satisfaction and loyalty.
• Drive Results : Consistently achieve results, even under tough circumstances, by staying focused and determined.
• Manage Complexity : Make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems and make informed decisions.
• Pursue Self-Development : Actively seek new ways to grow and be challenged using both formal and informal development channels, staying current with industry trends and best practices.
• Provide Proactive Customer Support : Demonstrate proactive customer support interactions at each phase of the order life cycle to ensure customer satisfaction and a positive overall experience.
• Understand the Order Life Cycle : Demonstrate knowledge of the end-to-end order life cycle, including terminology and functional collaboration, to ensure customer orders are fulfilled accurately and efficiently.
• Master Order Life Cycle Systems : Understand the steps within each system screen to process customer orders, modifications, and queries, ensuring accurate and timely order processing and resolution.
• Excel in Order Processing : Manage the processing of customer orders through order receipt, exception identification, and resolution to meet customer requirements.
• Value Differences : Recognize and appreciate the value that different perspectives and cultures bring to the organization, fostering an inclusive environment.
  
  

Education, Licenses, Certifications

• College, university, or equivalent degree required.
• This position may require licensing for compliance with export controls or sanctions regulations.
  
  

Experience

• 0-2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred
  
  

Qualifications

Additional Information:

• Effective written and oral communication skills a must.
• Proficient with Microsoft Office, including Excel and Access.
• Salesforce Service Cloud experience highly preferred.
• Problem resolution with ability to handle multiple tasks simultaneously in a fast-paced call center environment.
• Ability to think quickly, solve problems, make decisions, collaborate and work with a team.
• Perform regular review of all Customer Experience processes, documentation, knowledge content, and creates and implements improvements.
• Provide back-up support of other OE Services Representatives.
• Other administrative duties as required.
• The organization has the right to deem a person qualified for a position if that person has had one or more years’ experience in the position or similar position.
• Hybrid schedule option available after initial 120 days in office is complete.
  
  

Job Supply Chain Planning

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

Min Salary $57600

Max Salary $86400

ReqID 2409395

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.