What are the responsibilities and job description for the Service Administrator position at Cummins Inc.?
DESCRIPTION
We are seeking a talented Service Advisor for our Distribution business in New Hudson, MI.
In this role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
- Review/create work orders to ensure accuracy for invoicing and warranty.
- Other administrative tasks on a need-by-need basis.
Responsibilities
To be successful in this role, you will need the following:
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Prior experience in service & repair, or warranty-related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
- Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
- High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Qualifications
Education, Licenses, Certifications:
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
This is a field service Power generator role. Will require rotational on call service. If they have had some experience in dispatching and quoting sales.
Compensation and Benefits:
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
