What are the responsibilities and job description for the Service Coordinator position at Cummins Inc.?
We are seeking a talented Technical Service Representative to join our Distribution business in New Hudson, MI.
Key Responsibilities:
- Serve as the primary point of contact with customers via phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer needs, gather pertinent information, provide quotes, develop claims, prepares repair plans, and provide status updates to customers on repair work.
- Review/create work orders to ensure accuracy for invoicing and warranty.
- Other administrative tasks as needed.
Requirements:
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Prior experience in service & repair or warranty-related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
- Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
- High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
