What are the responsibilities and job description for the Customer Service/Sales Representative position at Cummins Label Inc.?
Company: Cummins Label, Inc.
Location: In-Office, 8:00 AM - 5:00 PM (Monday - Friday, 1-hour lunch)
Pay: $18-$20 per hour Commission Bonus on Accounts
Preferred Qualifications: Bilingual (English & Spanish), Computer Literate
Job Summary:
Cummins Label, Inc. is seeking a motivated and customer-focused Hybrid Customer Service & Inside Sales Representative to join our team. This role is a blend of customer service and sales, requiring excellent communication skills to assist customers with their printing needs while also driving sales growth. This is an in-office position with standard weekday hours.
Key Responsibilities:
Customer Service Duties:
- Communicate with customers via phone, email, and in-person regarding printing needs, purchase order specifications, and concerns.
- Collect and verify all necessary order information and process customer orders accurately.
- Confirm artwork approvals to ensure customer requirements are met.
- Prepare order documentation and coordinate with the production team.
- Provide accurate price quotes and confirm service charges with customers.
- Additional duties as required.
Inside Sales Duties:
- Identify and generate new sales leads from various sources (business directories, customer inquiries, lead generation,etc.).
- Reach out to potential and existing customers to promote company products and services.
- Educate customers on label solutions and recommend products based on their needs.
- Prepare and present price quotes, credit terms, and sales contracts.
- Maintain customer relationships to drive repeat business and expand accounts.
- Collaborate with the production team to estimate delivery dates and ensure timely order fulfillment.
Qualifications:
- High School Diploma or GED required.
- Experience in customer service, inside sales, or a related role preferred.
- Bilingual in Spanish is preferred.
- Strong computer skills and proficiency in business software.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Basic mathematical skills, including an understanding of fractions and decimals.
- Previous experience in the printing industry or sales is a plus but not required.
Work Environment & Benefits:
- Standard in-office work environment with reasonable accommodations available.
- Opportunity for commission bonuses based on account performance.
- Supportive and team-oriented workplace.
If you are a motivated individual with a passion for customer service and sales, we encourage you to apply and become a valued member of the Cummins Label, Inc. team!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
Language:
- Spanish (Required)
Ability to Commute:
- Kalamazoo, MI 49001 (Required)
Work Location: In person
Salary : $18 - $20