What are the responsibilities and job description for the IT Support Associate II position at Cummins West Africa Limited?
Description
We are looking for a talented IT Support Associate - Level II to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Fletcher, NC.
In this role, you will make an impact in the following ways:
To be successful in this role you will need the following:
High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
Relevant Industry Training, Certification Or Equivalent Experience Preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.
Qualifications
Additional Information:
Preferred Skills
Typical workdays are Monday-Friday but some weekends or holidays may be required depending on the needs of the business.
This role will support the Fletcher & Forest City, NC plants & warehouses, so minimal travel between sites (not more than an hour) will be required occasionally.
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Systems/Information Technology
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $47200
Max Salary $70800
ReqID 2413107
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
We are looking for a talented IT Support Associate - Level II to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Fletcher, NC.
In this role, you will make an impact in the following ways:
- Enhancing IT Resource Availability : Ensure IT resources are effective, efficient, and accurate helps maintain smooth operations for end users.
- Collaborative Problem Solving : Working collaboratively with others will foster a supportive environment and improve overall team performance.
- Effective Troubleshooting : Diagnosing and solving IT hardware or software issues will minimize downtime and enhance productivity.
- Incident Management : Using the Incident Management system to log and manage issues will streamline support processes and improve response times.
- Training and Mentorship : Providing one-on-one training for less experienced associates will build a stronger, more knowledgeable team.
- Adherence to Standards : Following documented processes and department standards will ensure consistency and reliability in IT support.
- Escalation and Resolution : Escalating unresolved issues appropriately will ensure critical problems are addressed promptly.
- SLA Familiarity : Understanding and adhering to SLA/Operational Level Agreements will help maintain service quality and meet organizational expectations.
To be successful in this role you will need the following:
- Collaboration : Build strong partnerships and work collaboratively with your colleagues to achieve shared goals. Effective teamwork will enhance problem-solving and improve overall efficiency.
- Effective Communication : Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences. This will ensure everyone understands the objectives and processes, reducing misunderstandings and improving workflow.
- Customer Focus : Establish and maintain strong relationships with customers. Deliver solutions that are centered around their needs, ensuring satisfaction, and fostering trust.
- Optimizing Work Processes : Continuously seek out and implement the most effective and efficient processes to get tasks done. Focus on continuous improvement to enhance productivity and quality of work.
- Self-Development : Actively pursue opportunities for growth and challenge yourself through both formal and informal development channels. Staying updated with industry trends and acquiring new skills will keep you ahead in your role.
- Problem Solving : Utilize systematic analysis processes and industry-standard methodologies to solve problems effectively. Mentor others in problem-solving techniques, ensuring robust, data-based solutions and preventing recurrence of issues.
High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
Relevant Industry Training, Certification Or Equivalent Experience Preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.
Qualifications
Additional Information:
Preferred Skills
- Proven track record of supporting a wide variety of technology products including PCs, Servers, Networking, IOT devices, Phones, etc.
- Works well in a fast-paced environment.
- Ability to juggle competing priorities.
- Experience in a manufacturing environment preferred but not required.
Typical workdays are Monday-Friday but some weekends or holidays may be required depending on the needs of the business.
This role will support the Fletcher & Forest City, NC plants & warehouses, so minimal travel between sites (not more than an hour) will be required occasionally.
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Systems/Information Technology
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $47200
Max Salary $70800
ReqID 2413107
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
Salary : $47,200 - $70,800
