What are the responsibilities and job description for the PG Service Supervisor position at Cummins West Africa Limited?
Description
We are looking for a talented PG Service Supervisor to join our team specializing in service for our Cummins’ business in Manassas, VA.
In this role, you will make an impact in the following ways:
Supervision and Coordination: Oversee Service Technicians and Service Team Leaders, ensuring efficient scheduling and communication of repair plans aligned with customer quotes.
Coaching and Development: Provide coaching, feedback, and performance reviews to Service Technicians and Team Leaders, fostering their professional growth.
Technical Support: Offer first-level support to Service Technicians, escalating technical issues as needed to ensure timely resolution.
Service Logistics Management: Manage the use of materials, equipment, and personnel to ensure safety, quality, and efficient operations.
Accurate Quoting: Develop and review quotes for accuracy, keeping customers informed about repair status and any changes to plans or schedules.
Continuous Improvement: Participate in continuous improvement activities, adapting processes to meet evolving customer expectations and organizational goals.
Repair Monitoring: Track the status of open repairs, addressing any issues that could impact the timely completion of repair plans.
Customer Satisfaction: Monitor branch goals and targets, maintain high levels of customer satisfaction, resolve warranty concerns, and build strong relationships through professional communication.
Responsibilities
To be successful in this role you will need the following:
Financial Acumen: Understand and interpret key financial indicators to make informed business decisions that enhance operational efficiency and profitability.
Effective Communication: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences, ensuring everyone is on the same page.
Customer Focus: Build strong relationships with customers and deliver solutions that meet their needs, ensuring high levels of satisfaction and loyalty.
Leadership and Accountability: Provide clear direction, delegate tasks effectively, remove obstacles, and hold yourself and others accountable to meet commitments and achieve goals.
Qualifications
Education/Experience:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Details
Business hours are Monday-Friday 7am-4pm
Hours are subject to change due to business needs and conditions
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
ReqID 2411349
Relocation Package Yes
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
We are looking for a talented PG Service Supervisor to join our team specializing in service for our Cummins’ business in Manassas, VA.
In this role, you will make an impact in the following ways:
Supervision and Coordination: Oversee Service Technicians and Service Team Leaders, ensuring efficient scheduling and communication of repair plans aligned with customer quotes.
Coaching and Development: Provide coaching, feedback, and performance reviews to Service Technicians and Team Leaders, fostering their professional growth.
Technical Support: Offer first-level support to Service Technicians, escalating technical issues as needed to ensure timely resolution.
Service Logistics Management: Manage the use of materials, equipment, and personnel to ensure safety, quality, and efficient operations.
Accurate Quoting: Develop and review quotes for accuracy, keeping customers informed about repair status and any changes to plans or schedules.
Continuous Improvement: Participate in continuous improvement activities, adapting processes to meet evolving customer expectations and organizational goals.
Repair Monitoring: Track the status of open repairs, addressing any issues that could impact the timely completion of repair plans.
Customer Satisfaction: Monitor branch goals and targets, maintain high levels of customer satisfaction, resolve warranty concerns, and build strong relationships through professional communication.
Responsibilities
To be successful in this role you will need the following:
Financial Acumen: Understand and interpret key financial indicators to make informed business decisions that enhance operational efficiency and profitability.
Effective Communication: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences, ensuring everyone is on the same page.
Customer Focus: Build strong relationships with customers and deliver solutions that meet their needs, ensuring high levels of satisfaction and loyalty.
Leadership and Accountability: Provide clear direction, delegate tasks effectively, remove obstacles, and hold yourself and others accountable to meet commitments and achieve goals.
Qualifications
Education/Experience:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Details
Business hours are Monday-Friday 7am-4pm
Hours are subject to change due to business needs and conditions
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
ReqID 2411349
Relocation Package Yes
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
