What are the responsibilities and job description for the Power Generation Workshop Technician - Level I position at Cummins West Africa Limited?
Description
We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation in Springdale, AR
$5000 Sign on Bonus
In this role, you will make an impact in the following ways:
Competencies:
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Ensures accountability - Holding self and others accountable to meet commitments.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications
Apprentice Trained Power Generation / Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally Valid Driving Permit (Preferred)
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Minimal level workshop related experience required
Basic level knowledge of and/or experience with power generation products
High Voltage/Low Voltage practical experience
Qualifications
Ability to learn fast and retain training.
This position does not require any DOT requirements.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
Min Salary $
Max Salary $
ReqID 2413641
Relocation Package Yes
We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation in Springdale, AR
$5000 Sign on Bonus
In this role, you will make an impact in the following ways:
- Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction.
- Engaging with customers in a courteous and professional manner.
- Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
- Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
- Completing training in line with skill and business requirements.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Competencies:
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Ensures accountability - Holding self and others accountable to meet commitments.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications
Apprentice Trained Power Generation / Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally Valid Driving Permit (Preferred)
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Minimal level workshop related experience required
Basic level knowledge of and/or experience with power generation products
High Voltage/Low Voltage practical experience
Qualifications
Ability to learn fast and retain training.
This position does not require any DOT requirements.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
Min Salary $
Max Salary $
ReqID 2413641
Relocation Package Yes
