Job Description
We are looking for a talented Customer Quality Specialist (On-Site) to join our team specializing in Quality, 100% onsite in Las Vegas, NV.
In this role, you will make an impact in the following ways :
- Understanding Customer Needs : You'll develop a deep understanding of customer expectations and quality requirements, ensuring their needs are met.
- Leading Quality Improvements : By leading the implementation and closing action plans for quality issues, you'll enhance product, supply chain, and process quality.
- Prioritizing Customer Issues : Using customer-centric metrics, you'll effectively prioritize and address customer quality issues.
- Building External Relationships : You'll develop and maintain strong external relationships, supporting key quality communications and sometimes communicating directly with customers.
- Driving Process Improvements : Your contributions to process improvement efforts will help streamline operations and enhance overall efficiency.
- Problem-Solving and Continuous Improvement : You'll identify problems, prioritize actions, and lead or participate in Six Sigma projects and continuous improvement initiatives.
- Supporting Organizational Vision : By supporting the vision and strategy for the Customer Quality organization, you'll help define and meet key performance metrics and goal tree initiatives.
- Enhancing Customer Satisfaction : Ultimately, your efforts will lead to higher customer satisfaction and loyalty by ensuring high-quality products and services.
Responsibilities
To be successful in this role you will need the following :
Action Oriented : Embrace new opportunities and tough challenges with urgency, high energy, and enthusiasm. Your proactive approach will drive progress and innovation.Builds Networks : Develop strong formal and informal relationships both inside and outside the organization. Networking will help you gather insights, resources, and support.Collaborates : Work effectively with others to achieve shared goals. Building partnerships and fostering teamwork will be crucial for success.Communicates Effectively : Tailor your communication to different audiences, ensuring clarity and understanding. Effective communication will help you convey important information and build trust.Customer Focus : Prioritize building strong relationships with customers and delivering solutions that meet their needs. A customer-centric approach will enhance satisfaction and loyalty.Ensures Accountability : Hold yourself and others accountable for meeting commitments. Accountability will ensure that goals are met and standards are maintained.Manages Ambiguity : Navigate uncertainty and unclear situations with confidence. Your ability to manage ambiguity will help you make informed decisions and maintain progress.Advanced Product Quality Planning : Lead technical quality planning and ensure customer satisfaction through structured processes. Your expertise in quality planning will be essential for maintaining high standards.Problem Solving : Use systematic analysis to solve problems and mentor others in effective problem-solving techniques. Your problem-solving skills will help identify root causes and implement robust solutions.Project Management : Balance scope, schedule, and resources for projects, ensuring that results are fully realized. Effective project management will drive successful outcomes.Values Differences : Recognize and appreciate diverse perspectives and cultures. Valuing differences will foster an inclusive environment and drive innovation.Drives Vision and Purpose : Articulate a compelling vision and strategy that motivates others. Your ability to inspire and guide will align the team towards common goals.Quality Influence : Engage stakeholders, drive constructive conflict, and influence outcomes to ensure balanced decisions that prioritize quality. Your influence will be key in maintaining high standards.Quality 4.0 : Leverage cloud-based systems and digitization to improve quality outcomes. Your knowledge of Quality 4.0 will help implement advanced technologies and processes.Education, Licenses, Certifications :
College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.Green Belt Certification preferred.This position may require licensing for compliance with export controls or sanctions regulations.Experience :
Minimum of 2 years of relevant experience.Qualifications
Additional Information :
This position is not remote. It is 100% on site.Support the Las Vegas Regional Distribution Center in achieving / maintaining quality standards and related Key Performance Indicators (KPIs) for inbound and outbound operationsAccurately interpret the site's operational performance data and customer feedback to aid in effective decision making and continuous improvement strategiesExcellent organizational and time management skills in a fast-paced work environmentCompensation :
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate
About Us
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.
