What are the responsibilities and job description for the Short Term Rental Co-Host position at Cunningham Group?
Job Description: Short Term Rental Host
- Manage Airbnb guest services (inquiries, AI assistant, automation, systems and guest experience)
- Ensure properties are ready for guest arrival
- Strive to secure 5-star reviews from every guest, convert unhappy guests and maintain 4.8 guest rating across properties
- Handle guest communications effectively, with empathy and skill
- Oversee analytics, pricing, occupancy and adjust marketing as needed
- Consult with client on questions on their property operations
- Provide great client care and communication (to the property owners)
- Oversee Airbnb and other channels, support escalations
- Oversee the STR staff (all remote) that handles the entire operation such as off hours guest services, maintenance and on-site daily oversight of vendors, cleanings, stockings.
Job Requirements:**
- Las Vegas-based (or within 3 hours drive from Las Vegas for multiple visits per month)
- Prior experience working with guests or hosts for Airbnb/VRBO
- Willingness to travel occasionally (1-2x a year) for property visits in other markets
- Some leadership ability or ability to lead
- Strong on analytics and ability to see trends and change them
- Strong communication skills
- Work schedule is Thursday to Monday, 8 hours per day. Alternative option is Tuesday through Saturday.
- $50,000 per year salary with mileage reimbursement for driving within Las Vegas
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Paid time off
Schedule:
- Every weekend
- Weekends as needed
Application Question(s):
- Please confirm you can work at least one day on the weekends (preferably Thursday to Monday work week).
- What experience or knowledge do you have of Airbnb/VRBO or other booking channels (or hospitality). If you have not managed multiple short term rentals in some capacity, please do not apply.
Work Location: Hybrid remote in Henderson, NV 89052
Salary : $50,000