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Customer Service Representative

Cunningham Security Systems
Wiscasset, ME Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 2/10/2026

Position Overview

Now Hiring! Customer Service Representative  Job Type: Full time / On-site  Schedule: Monday - Friday: 8am-5pm  Salary: $17 - $20 / hour.  Location: Wiscasset, ME.   What’s In It for You: 
  • Short & Long-Term Disability.  
  • Medical/Dental. 
  • Vision Plan.  
  • Paid Time Off. 
  • Retirement Plan. 
Who We Are:  Cunningham Security, a growing family on business since 1983, that offers customizable and unique commercial and residential security solutions, is seeking an experienced customer service professional.     Job Summary:  Customer service representatives are the voice of the business. You'll be interacting with customers on a wide range of troubleshooting and customer support issues. This is a position where you will always be learning and growing. It can be both fun and challenging, but no two days will be the same. The ideal candidate will feel a sense of reward assisting clients day-to-day, with this critical life safety devices. Responsibilities will include, but are not limited to, answering phone calls, monitoring and responding to customer emails in a timely manner and researching/answering customer inquiries.     What You’ll Do: 
  • Answer incoming customer calls for a customer base of 12k  
  • Follow up with customers as needed. 
  • Review daily alarm activity reports. 
  • Basic alarm system troubleshooting. 
  What You’ll Need: 
  • High School diploma or equivalent. 
  • High attention to detail. 
  • Ability to multi-task and switch gears quickly throughout the day without losing details. 
  • A positive attitude and excellent communication skills are essential. 
  • Ability to develop solutions for customers through phone/email communications. 
  • Customer service experience. Phone experience is a plus. 
  • Microsoft suite experience and ability to learn our CRM System. 
   

Pay Range

USD $17.00 - USD $20.00 /Hr.

Salary : $17 - $20

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