Branch Manager

Mission Statement:

To glorify God in all we do by shepherding our residents, patients, customers, and employees consistent with the “Fruit of the Spirit” — love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control.

Company Overview:

Our company may not be for everyone... If you’re not a fan of collaboration, or not compassionate about caring for others, then we’re probably not the right fit for you. But if you have a big heart, a desire to care for and to improve the lives of others, then we’d love to hear from you.

It is our mission to shepherd our employees. We value family, faith, relationships, professional goals, personal goals, and work/life balance. We are creating a company culture that you will value.

Role and Responsibilities:

• Responsible for the management of the hospice programs and services of the hospice branch.
• Adherence to all applicable federal, state, and local laws is required.
• This position is key to developing and following the cultural standards of the company. The Branch Director is responsible for the compliant growth of the hospice branch and the day-to-day internal tasks.

Essential Functions:

• Organizes and directs on-going functions of hospice by leading and mentoring the support staff of the hospice branch.
• Upholds and leads based on the Standards of Medicare and Cura Policies and Procedures and cultural values.
• Maintains all office systems and organizes and evaluates staff operations and procedures.
• Reviews accounts payables, personnel and clerical records for Hospice and Branch for accuracy and completeness.
• Prepares required reports for upper leadership, summarizes information.
• Orients, trains, and supervises assigned clerical personnel.
• Maintains and monitors the budget standards set for the branch. Responsible for being a good steward of the resources given and allocated to perform daily tasks and management.
• Maintains database information.
• Reviews payroll within appropriate timeframe.
• Updates the employee charts timely.
• Holds the staff accountable to confirm that the documentation of services provided is accurate and timely.
• Must ensure that substantially all core services are routinely provided directly by Hospice employees from a local level.
• Strong organizational and time management skills are a must.
• Assist with company in-services as needed.
• Serves as an effective resource for customer/patient information on all Medicare, Medicaid, and private insurance.

• Responsible for completion of reports for each location and as needed and requested by upper leadership. Provide information and reports that track statistics and trends for the CEO, COO, Vice- President, Billing Dept, Regional Executive Director and the Compliance Board
• Continually has ongoing knowledge of the Hospice Regulations and Conditions of Participation and any changes.

Additional Responsibilities:

• Performs other related duties as assigned or requested by the governing board.
• Available to answer and respond to calls promptly Mon-Fri 8-5 at minimum and may be called for additional hours if necessary.
• Adheres to the Hospice Policy and Code of Ethics
• Possesses adequate knowledge of Medicare/Medicaid and insurance standards to ensure reimbursement for all services rendered.
• Conforms to all applicable Hospice policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices.
• Reports Incidents or complaints according to the Hospice Policy.

Information Management:

• Treats all information and data within the scope of the position with appropriate confidentiality and security according to HIPAA laws.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care laws.
• Maintains agency/program compliance with local, state and federal laws.
• Reports any compliance issues to the Regional Executive Director, Vice- President, and the CEO

Environmental Conditions:

Works with immediate responsiveness. Requires occasional travel to different locations for meetings, in-services, training’s, IDG’s, accounts etc.

• Basic Requirements:
• Ability to communicate hospice benefits concisely and completely to patients, families, and staff.
• Cooperative attitude.
• Ability to operate standard office equipment.
• Self-starting, motivated and able to work in a fast-paced environment with minimal supervision.
• High energy level and a willingness to work additional hours when necessary to accomplish designated tasks.
• Productive time management skills.
• Knowledge of word processing, spreadsheets and intake and billing software.
• Responsible for developing and managing all budgets in the region.
• Responsible for submitting timely daily, weekly, and monthly reports.
• Responsive to emails and phone calls daily.

Additional Requirements:

No listing on OIG Excluded Providers List, Valid Driver’s License and current auto liability insurance. Ability to pass a drug screening and background check.