Retail Operations Documentation Specialist

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Retail Operations Documentation Specialist

Location: On-Site – The candidate can be based out of the following offices: Scottsdale, AZ, Stamford, CT, Chicago, IL or Tampa, FL

Who You Are:

As our Retail Operations Documentation Specialist, you'll play a key role in shaping the future of Curaleaf's retail operations by creating SOPs, one-pagers, training guides, and visual workflows that keep our 150 stores aligned and empowered.

You’ll partner with District Managers, Store Leaders, and cross-functional teams to identify documentation gaps, simplify workflows, and ensure every team member—from budtenders to store managers—has access to accurate, up-to-date, and easy-to-digest information. You're a clear communicator, a process-driven thinker, and someone who loves turning complex information into easy-to-follow resources. You thrive in a fast-paced environment, enjoy making things clearer and better, and want to make a real impact on day-to-day retail operations.

What You’ll Do:

• Create and maintain retail documentation—including SOPs, one-pagers, checklists, FAQs, and training guides—to ensure consistent, user-friendly resources across all stores.
• Collaborate with cross-functional partners like District Managers, Store Managers, and Regional Leaders to gather insights and capture accurate workflows.
• Translate complex processes into clear, visual content using tools like Canva and PowerPoint, ensuring materials are accessible to all experience levels.
• Continuously improve processes by identifying gaps or inefficiencies and working with subject matter experts to implement practical, scalable solutions.
• Ensure compliance across markets by monitoring state-specific cannabis regulations and updating documentation to reflect current requirements.
• Develop technical guides for POS systems, ecommerce platforms (like Dutchie and Sweed), and in-store hardware, keeping content current and easy to use.
• Support onboarding and training efforts by creating aligned, engaging materials that help new hires ramp up quickly and effectively.
• Manage and maintain a centralized document library, conducting regular audits to keep content accurate, relevant, and up to date.
• Engage with store teams and field leaders to gather feedback, observe documentation use in real time, and apply insights to future updates.
• Communicate progress and priorities to stakeholders through regular updates, while remaining open to feedback and iteration.
• Travel Requirements: Up to 25% or as needed to visit stores, conduct interviews, and gather requirements, in addition to occasional off-sites and team meetings.
• Perform other duties as assigned.
  
  

What You’ll Bring:

• Bachelor’s degree in English, Communications, Business, or a related field; or equivalent work experience.
• 2 years of experience in technical writing, process documentation, training content creation, or SOP development.
• Strong understanding of retail operations, workflows, or similar environments with multiple store locations.
• Ability to distill complex processes into clear, user-friendly documentation.
• Excellent verbal and written communication skills, capable of engaging technical and non-technical audiences.
• Proven organizational skills, with the ability to manage multiple projects and meet deadlines.
• A collaborative mindset, with a demonstrated ability to work cross-functionally.
• Proficiency with common documentation tools (e.g., Microsoft Office, Google Workspace) and comfort in learning new platforms.
• Strong analytical and problem-solving skills, with a solutions-based approach to challenges.
  
  

Even Better If You Have:

• Experience in cannabis or regulated retail environments.
• Familiarity with POS systems (e.g., Dutchie, Sweed), ecommerce platforms, and in-store hardware.
• Knowledge of compliance or regulatory frameworks within multi-state operations.
• Experience creating training materials and collaborating with training teams.
• Proven track record of process improvement initiatives.
  
  

What We Offer:

• Career Growth Opportunities
• Competitive Pay and Benefits (Health, Dental Vision)
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/AD&D Insurance, Short & Long-Term Disability
• Community Involvement Initiatives
• Employee Referral Bonuses and Product Discounts
  
  

Not all benefits listed above are available to all employees at all locations.

Curaleaf Awards and Achievements:

• 2023 Ragan’s Top Places to Work
• 2022 TIME100 Most Influential Companies
• 2020 Cannabis Doing Good’s Good Neighbor Award
• 2020 Minorities for Medical Marijuana’s Diversity & Inclusion Award
  
  

Follow us on Social Media:

Instagram: @curaleaf.usa

Twitter: @Curaleaf_Inc

LinkedIn: Curaleaf LinkedIn

Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, JAMS, Find and Zero Proof provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence

Our corporate Social Responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives, and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values:

• Lead and Inspire.
• Commit to Win.
• ONE Curaleaf.
• Driven to Deliver Excellence.
  
  

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.

Current Curaleaf employees should use our internal job board to apply for current openings: https://app2.greenhouse.io/internal_job_board