What are the responsibilities and job description for the Implementation Manager position at CuraLinc Healthcare?
CuraLinc Healthcare is seeking an experienced and highly organized client Implementation Manager to lead new client onboarding and implementation activities. The Implementation Manager is responsible for providing leadership and subject matter expertise to ensure successful implementation.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com / careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com
Primary Responsibilities
- Provide Leadership and Subject Matter Expertise to New Client to Ensure Successful Implementation
- Lead New Client Calls for Assigned Clients
- Proactively Communicate to the Client to Ensure Appropriate Setup and Understanding of Systems, Tools, and Processes
- Identify, Research, and Coordinate the Resolution of Client-Level Issues for New Clients
- Liaison Between Client / Broker Platform and Internal Resources
- Develop and Maintain Cooperative Partnerships with all Departments
- Lead Discussions at Routine Client Meetings
- Create and Deliver New Client Administrative Kits in an Accurate and Timely Manner
- Coordinate Fulfillment, Tracking, Billing, and Inventory Process for all Enrollment Communication Materials
- Data Transfer Setup and Test Plan with Internal and External Resources
- Work with Marketing to Ensure Appropriate Delivery of Client Materials
- Collaborates with Team Members and Management in Recommending and Implementing Improvement Opportunities
- Makes Decisions Within Guidelines and Policies that Impact Own Priorities and Allocation of Time to Meet Deadlines
Required / Minimum Qualifications
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
