Practice Manager

Description

Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000 clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

Description

The Practice Manager plays a pivotal role in the efficient function(s) of the Senior Living team. They oversee day-to-day operations, manage staff, ensure regulatory compliance, and facilitate a positive patient experience. This role requires a blend of administrative, managerial, and interpersonal skills to coordinate clinical operations effectively.

Job Duties and Expectations

Staff Management

• Recruit, hire, and train clinical support staff.
• Schedule staff shifts and manage payroll.
• Provide ongoing supervision, support, and performance evaluations.
• Foster a positive work environment conducive to teamwork and professional development.

Financial Management

• Manage according to budget, ensuring efficient resource allocation for engagement events at communities.

Operational Oversight

• Ensure smooth clinical operations by coordinating patient flow, appointment scheduling, and room utilization.
• Interdepartmental collaboration with Clinical Operations to ensure cohesive operations.
• Maintain electronic health records (EHR) systems and ensure data accuracy and confidentiality.
• Implement and enforce clinic policies and procedures to uphold quality standards and regulatory compliance.

Patient Experience

• Monitor patient satisfaction levels and implement strategies to enhance the patient experience.
• Address patient concerns and complaints in a timely and professional manner.
• Coordinate with clinical staff to optimize patient care processes and minimize wait times.

• Oversee the implementation of patient education initiatives and preventive care programs. Ensure clinical support staff is integrated into our community's activities and promoting patient engagement.

Regulatory Compliance

• Stay updated on healthcare regulations, accreditation standards, and compliance requirements.
• Ensure adherence to HIPAA regulations and other privacy laws governing patient information.

Qualifications

• Previous experience in healthcare administration or management, preferably in a primary care setting.
• Strong leadership and interpersonal skills, with the ability to motivate and mentor staff.
• Proficiency in healthcare billing and coding processes and knowledge of insurance regulations.
• Familiarity with electronic health record (EHR) systems and healthcare IT applications.
• Excellent organizational and problem-solving abilities, with attention to detail.
• Knowledge of regulatory requirements and standards governing healthcare practices.
• Effective communication skills, both verbal and written.
• Ability to adapt to changing priorities and work well under pressure.

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

Qualifications