What are the responsibilities and job description for the Call Center Agent position at Curate Corp Voice?
Job Title : Call Center Agent
Location : Los Angeles, CA
Department : Customer Service
Reports To : Call Center Supervisor
Employment Type : Full-time
Job Overview :
We are seeking a friendly, reliable, and professional Call Center Agent to join our customer service team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring the highest levels of customer satisfaction.
Key Responsibilities :
- Answer inbound customer calls and address inquiries, concerns, or issues in a timely and professional manner.
- Provide detailed service information, guide customers through troubleshooting, and offer appropriate solutions.
- Manage customer complaints or issues with empathy and a focus on resolution.
- Follow all company policies and procedures to provide consistent, quality service.
- Escalate complex cases to higher-level support when necessary.
- Meet individual and team performance metrics, including call handling time, customer satisfaction scores, and quality assurance standards.
- Contribute to a positive and collaborative team environment.
Qualifications :
Job Posted by ApplicantPro
Salary : $17 - $24
