What are the responsibilities and job description for the Customer Service Assistant position at Curate Corp Voice?
Job Title: Customer Service Assistant
Location: Reno, NV
Employment Type: Full-time
Position Overview
As a Customer Service Assistant, you will be the first point of contact for our customers, providing support, resolving inquiries, and ensuring a positive experience. You will work closely with other team members to uphold our company values and exceed customer expectations.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person.
- Maintain a deep understanding of company products/services to provide accurate information.
- Process orders, returns, and exchanges according to company policies.
- Update and manage customer accounts and records accurately.
- Collaborate with other departments to address customer concerns or escalate issues as needed.
- Gather customer feedback and provide insights for continuous improvement.
- Meet performance targets, including response times, customer satisfaction ratings, and other key metrics.
Qualifications and Skills
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software, CRM systems, or other relevant tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
Salary : $715 - $1,120
