What are the responsibilities and job description for the Customer Service Assistant position at Curate Corp Voice?
Position: Customer Service Assistant
Location: Los Angeles, CA
Employment Type: Full-time
About the Role
We are seeking a dedicated and friendly Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their inquiries and concerns are handled efficiently and professionally. Your focus will be on delivering exceptional service to enhance customer satisfaction and build long-term relationships.
Key Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, live chat, or in person.
- Assist customers with product or service information, order tracking, returns, and troubleshooting.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain accurate customer records and update the internal database with relevant information.
- Work collaboratively with other departments to resolve customer issues.
- Provide feedback to the team on recurring customer concerns to improve processes.
- Meet or exceed customer service performance metrics and targets.
- Stay informed about company products, services, promotions, and policies.
Skills and Qualifications
- High school diploma or equivalent (college degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Ability to remain calm under pressure and handle difficult situations professionally.
Salary : $18 - $25
