What are the responsibilities and job description for the Customer Service Assistant position at Curate Corp Voice?
Job Title: Customer Service Assistant
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you'll be the first point of contact for our valued customers, ensuring that they receive exceptional service and support. Your primary responsibilities will include addressing inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat channels
- Assist customers in troubleshooting their issues and guiding them through the resolution process
- Provide product and service information to customers in an informative and persuasive manner
- Maintain accurate customer records and document interactions in the database
- Collaborate with team members to identify areas for improving customer satisfaction
- Follow up with customers to ensure their issues are resolved and gather feedback.
Qualifications:
- High school diploma or equivalent; additional education is a plus
- Proven experience in customer service or related fields is preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Familiarity with customer service software and CRM systems is advantageous
Salary : $17 - $24
