What are the responsibilities and job description for the Customer Service Representative position at Curate Corp Voice?
Job Title: Customer Service Representative
Job Summary:
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will act as the primary point of contact for our customers, addressing inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Maintain a thorough understanding of the company's products, services, and policies to answer questions effectively.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions in the company's CRM system.
- Escalate complex issues to the appropriate departments and ensure timely resolution.
- Provide feedback to management regarding customer concerns and suggest process improvements.
- Handle complaints with professionalism and empathy, aiming to achieve a resolution that aligns with company policies.
- Meet or exceed performance targets, including customer satisfaction metrics and response times.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Strong communication and interpersonal skills.
- Proficiency in using CRM software and other customer service tools.
- Ability to multi-task, prioritize, and manage time effectively.
- Problem-solving skills with a focus on resolving customer concerns.
Salary : $17 - $24
