What are the responsibilities and job description for the Customer Service Representative position at Curate Corp Voice?
Job Title: Customer Service Representative
Location: New York, NY
Job Type: Full-Time
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service to ensure customer satisfaction and resolve inquiries. You will be responsible for handling customer concerns, troubleshooting issues, and delivering a positive experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Assist customers with product or service-related issues, complaints, and technical difficulties.
- Troubleshoot and resolve customer problems, escalating to higher-level support when necessary.
- Document customer interactions and maintain records in CRM software.
- Ensure a high level of customer satisfaction by maintaining friendly, professional communication.
- Follow up on customer issues to ensure they are resolved promptly.
- Participate in ongoing training and professional development to improve knowledge and service delivery.
Qualifications:
- High school diploma or equivalent; a degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with attention to detail.
- Ability to work effectively both independently and as part of a team.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to remain calm and professional in challenging situations.
Salary : $17 - $24
