What are the responsibilities and job description for the Data Entry Customer Service position at Curate Corp Voice?
Job Title: Data Entry Customer Service
Department: Administration
Location: Highland Heights, KY
Employment Type: Full-time
Reports To: Office Manager/Supervisor
Job Summary:
We are seeking a dedicated and detail-oriented Data Entry Customer Service professional to join our dynamic team. In this role, you will be the bridge between our customers and our data management systems, ensuring that all customer interactions are logged accurately and efficiently. You will play a pivotal role in enhancing the customer experience by responding to inquiries, resolving issues, and managing data entry tasks with precision.
Key Responsibilities:
- Perform accurate data entry into our customer management system.
- Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
- Resolve customer issues efficiently, logging all interactions and outcomes in the system.
- Maintain up-to-date and accurate customer information in databases.
- Generate and analyze reports related to customer interactions and satisfaction rates.
- Assist in developing and updating customer service procedures and documentation.
Qualifications:
- High school diploma or equivalent; additional qualifications in computer science or related fields are a plus.
- Proven experience in data entry or customer service roles.
- Strong attention to detail and accuracy in data entry tasks.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Salary : $17 - $23
