Entry Level Customer Service Assistant

Job Title: Entry-Level Customer Service Assistant

Job Summary:
We are seeking a dedicated and enthusiastic Entry-Level Customer Service Assistant to join our team. This role involves assisting customers with inquiries, resolving issues, and providing outstanding service to ensure a positive customer experience. If you have excellent communication skills and enjoy helping others, this is the perfect opportunity to kick-start your career in customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints or escalate issues to senior team members when necessary.
• Maintain detailed records of customer interactions using the company's CRM system.
• Collaborate with team members to address customer needs and improve service processes.
• Assist in creating and updating customer support documentation as needed.
• Follow up with customers to ensure their issues are resolved to their satisfaction.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in basic computer applications (e.g., MS Office, email platforms).
• Ability to work independently and as part of a team in a fast-paced environment.
• A customer-focused attitude with a desire to help others.