Front Desk Representative

Job Title: Front Desk Representative

Job Overview:

We are seeking a friendly, organized, and customer-oriented Front Desk Representative to join our team. The Front Desk Representative will be the first point of contact for our company, responsible for greeting visitors, handling inquiries, and providing exceptional customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1. Greet and welcome visitors with a warm and professional demeanor.
2. Answer incoming calls, route them to the appropriate person or department, and take accurate messages when necessary.
3. Provide information to visitors regarding company services, facilities, and procedures.
4. Assist with administrative tasks such as data entry, filing, and photocopying.
5. Manage incoming and outgoing mail, packages, and deliveries.
6. Schedule appointments and manage conference room reservations.
7. Assist with special projects and events as needed.
8. Follow company policies and procedures, ensuring security protocols are upheld.
9. Handle customer inquiries and complaints courteously and efficiently, escalating issues when necessary.

Requirements:

1. High school diploma or equivalent; college degree preferred.
2. Excellent verbal and written communication skills.
3. Proficient in Microsoft Office Suite (Word, Excel, Outlook).
4. Ability to prioritize tasks and manage time effectively.
5. Strong interpersonal skills and the ability to work well in a team environment.
6. Professional appearance and demeanor.
7. Attention to detail and accuracy in all tasks.
8. Ability to remain calm and composed under pressure.