What are the responsibilities and job description for the Customer Support Representative position at Curate?
A company is looking for a Customer Support Representative to provide exceptional support to customers.Key ResponsibilitiesServe as the first point of contact for customer assistance via various communication channelsDevelop technical knowledge of the product and monitor customer feedback for trendsCreate and update knowledge base articles, assist with software testing, and conduct customer training sessionsRequired QualificationsBachelor's degree in business or related field or equivalent experienceExperience in customer success or customer support rolesTechnical expertise with the ability to quickly learn new software productsExperience with SaaS, B2B, or SMB environments is preferredFamiliarity with CRM platforms, G Suite, Jira, and Vidyard is a plus