What are the responsibilities and job description for the Content Manager position at Curbell, Inc.?
Job Description
At Curbell, Inc., we are seeking a highly skilled AR & Collections Specialist to join our team. This role is responsible for making collection calls on past due accounts, resolving customer account issues, and providing guidance to Collection Representatives on how to properly enter invoices in customer portals.
Key Responsibilities:
Core Competencies:
At Curbell, Inc., we are seeking a highly skilled AR & Collections Specialist to join our team. This role is responsible for making collection calls on past due accounts, resolving customer account issues, and providing guidance to Collection Representatives on how to properly enter invoices in customer portals.
Key Responsibilities:
- Make collection calls on past due accounts with a minimum of 30-40 per day.
- Resolve customer account issues, including short payments and complex account reconciliation.
- Set-up customer invoice portals and oversee the entry and maintenance of invoices entered through these portals.
- Troubleshoot invoices past due and marked as due but unpaid in portals.
- Provide guidance to Collection Representatives on how to properly enter invoices in customer portals.
- Release orders from credit hold and communicate with internal business partners on credit hold and collection activity as needed.
- Assist credit and cash teams with credit review and assist Collection Representatives with difficult credit hold items.
- Notify the AR team and branches when a customer files bankruptcy and assist with solving issues on problematic accounts.
Core Competencies:
- Detail Orientation
- Leadership
- Multi-Tasking
- Setting Priorities & Time Management
- Problem Solving and Decision-Making
