What are the responsibilities and job description for the Patient Services Coordinator position at Cure 4 The Kids Foundation?
We don’t train our people to be nice… We simply hire nice people
Do you want to make a difference in the lives of children?
We are looking for the brightest and the best to join our team!
Are you under challenged in your current position? Are you looking for a career in a high paced complex clinical environment?
Two major benefits offered by Cure 4 The Kids Foundation
- One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
- A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus
Cure 4 The Kids Foundation was voted #10 on the list of the 50 Best Non-Profits to Work For in The U.S.
What it takes to be part of our team
Are you an exceptional Patient Services Coordinator who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?
This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.
SUMMARY:
Serves as initial contact at check-in. Patient Services Coordinator greets patients and coordinates all services to get patients efficiently through the facility. This is a non-exempt, hourly position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Enthusiastically greets patients, parents and visitors and ensures that all appropriate visitors/vendors sign in and are provided with a visitor badge.
- Answers, screens, and direct calls; document and escalate all patient complaints; takes detailed messages and/or transfers telephone calls to appropriate team members or voice mail.
- Manage provider schedules including scheduling appointments, no-shows, late arrivals and appointment confirmations.
- Reviews after hours’ phone log/ voice mailbox throughout the day; addresses all messages and directs messages to appropriate personnel.
- Assist patients with the completion of all required paperwork, scans insurance cards and photo ID’s, and updates existing patient information and demographics into computer system.
- Collect co-payments, deductibles and patient account balances. Balance daily front desk collections and close daily journals with appropriate team member(s).
- Draft return to school/work notes and other correspondence as directed by providers.
- Maintains reception area in a neat and orderly condition.
- Communicate with patients/parents about wait times; including offering refreshments as appropriate.
- Other duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- High school diploma or GED
PREFERRED EDUCATION AND EXPERIENCE:
- Previous work-related skill, knowledge, or experience
- Completion of a medical office training program
- College degree
KNOWLEDGE, SKILLS, AND ABILITIES:
- Personality and demeanor to work with the public and assist distraught families.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Good organizational skills.
- Ability to understand and follow written and verbal instructions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to sit for 6-7 hours daily at a computer terminal.
- Frequently required to utilize hand and finger dexterity.
- Frequently required to reach, bend, and lift 15 lbs.
LANGUAGE SKILLS: Bilingual English/Spanish preferred, not required.
CURE 4 THE KIDS FOUNDATION PARTICIPATES IN E-VERIFICATION.
Shift Schedule: Monday to Friday, 8:00am-4:30pm
