Customer Specialist Lead

Job Title: Customer Specialist Lead

Are you passionate about cannabis and love helping customers find the perfect products? Do you have excellent leadership skills and a commitment to outstanding customer service? If so, we’d love to hear from you!

We offer a range of benefits, including two weeks of paid time off, company-paid health, vision, and dental insurance, and paid holidays. Our team members enjoy generous employee discounts, exclusive access to our beta program, and the opportunity to purchase factory seconds. Additional rewards include team sales bonuses, referral incentives, on-the-job training, tips, and opportunities for career growth in an expanding industry. If you're excited about working in a fast-paced, customer-centered environment, apply today and take your passion for cannabis to the next level!

What We Are Looking For:

Do you have experience in a sales or customer intensive industry in a supervisory role? Whether you're a seasoned retail leader or eager to take on a new challenge, we welcome individuals with strong leadership skills and a passion for customer service.

Providing excellent service is key when overseeing the customer experience at our medical cannabis dispensary. If you're skilled in team leadership, inventory management, and ensuring the smooth operation of a retail environment, we want you on our team!

Responsibilities:

• Customer Service: Act as the welcoming face of Cure Oahu, ensuring the best-in-class experience for all customers.
• Leadership: Oversee all aspects of customer experience, leading and inspiring a high-performing team.
• Sales & Inventory Management: Assist with inventory control, accurate cash handling, and sales tracking.
• Record-Keeping: Maintain accurate records of sales, inventory, and customer interactions.
• Team Collaboration: Work closely with team members and management to create a positive and efficient work environment.
• Opening & Closing Responsibilities: Manage the opening and closing procedures of the dispensary.
• Compliance: Ensure strict adherence to all local and state cannabis regulations.
• Technology & Services: Stay informed about emerging retail technology and services to enhance customer experience.

Experience:

• 2 years of experience in a customer/retail-focused industry.
• 1 years of experience in a supervisory or managerial role.
• Proficient computer skills, including experience with POS systems.
• Strong skills in cash management and inventory control.

Requirements:

• Must be at least 21 and meet all state and local regulatory requirements for working in the cannabis industry.
• Must pass a state-mandated Department of Health background check.
• High school diploma or equivalent required.
• Must be able to work a rotating schedule of four 10-hour shifts, including nights, holidays, and weekends.

Desired Traits:

• Passion for Customer Service: A strong enthusiasm for creating exceptional customer experience.
• Reliability: Strong work ethic, punctuality, and dependability.
• Leadership: Ability to inspire, motivate, and lead a team in a retail setting.
• Team Player: Willingness to collaborate and support a team-oriented environment.
• Adaptability: Ability to learn and adjust to new processes and technologies.

Physical Requirements:

• Extended time sitting, walking, bending and reaching.

• Visual attention to detail.

• Ability to lift a minimum of 50lbs unassisted

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Weekends as needed

Application Question(s):

• Our dispensary team works on a rotating schedule with 4- 10 hours shifts that will include some weekends and holidays. Are you willing and able to work this type of schedule.

Ability to Commute:

• Kapolei, HI 96707 (Preferred)

Work Location: In person

Salary : $17