Customer Specialist

Job Title: Dispensary Customer Specialist

Are you passionate about cannabis and love helping customers find the perfect products? Do you have excellent communication skills and a commitment to outstanding customer service? If so, we’d love to hear from you!

We offer a range of benefits, including two weeks of paid time off, company-paid health, vision, and dental insurance, and paid holidays. Our team members enjoy generous employee discounts, exclusive access to our beta program, and the opportunity to purchase factory seconds. Additional rewards include team sales bonuses, referral incentives, on-the-job training, tips, and opportunities for career growth in an expanding industry. If you're excited about working in a fast-paced, customer-centered environment, apply today and take your passion for cannabis to the next level!

What We Are Looking For:

Do you have experience in retail or customer service? Whether you’re experienced in the industry or eager to learn, we welcome individuals with strong customer service skills and a passion for cannabis.

Providing excellent service is key when guiding customers through their cannabis purchasing experience. If you have a talent for understanding customer needs and providing knowledgeable recommendations, we want you on our team!

Responsibilities:

• Customer Service: Greet and assist customers, providing expert guidance on cannabis products.
• Product Knowledge: Stay informed about all cannabis products, including strains, edibles, concentrates, and accessories, and educate customers on product features, benefits, and usage.
• Sales: Process transactions accurately and efficiently using the point-of-sale (POS) system. Promote special deals and upsell relevant products.
• Compliance: Follow all local and state cannabis regulations, including age verification and customer ID checks.
• Inventory Management: Assist in restocking and organizing inventory. Report discrepancies to management.
• Sanitation & Safety: Maintain a clean and organized workspace, ensuring a safe and welcoming shopping experience.
• Customer Education: Share product knowledge to help customers make informed decisions.
• Team Collaboration: Work closely with team members to create a positive and
• efficient customer experience.

Experience:

• Previous retail or customer service experience preferred; experience in the cannabis industry is a plus.
• Excellent communication and interpersonal skills with strong attention to detail.
• Comprehensive understanding of cannabis products and their effects, or a willingness to learn.

Requirements:

• Must be at least 21 and meet all state and local regulatory requirements for working in the cannabis industry.
• Must pass a state-mandated Department of Health background check.
• Ability to stand for extended periods, perform repetitive tasks, and lift up to 25 pounds.

Desired Traits:

• Passion for Cannabis: A genuine enthusiasm for the cannabis industry or willingness to learn.
• Reliability: Strong work ethic, punctuality, and dependability.
• Availability: Must be able to work a rotating schedule, including nights, holidays, and weekends. The current schedule consists of four 10-hour shifts with three days off.
• Team Player: Ability to thrive in a fast-paced, team-oriented environment.
• Adaptability: Willingness to learn and grow with the evolving cannabis industry.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Rotating shift

Application Question(s):

• Our team currently works four ten-hour shifts with three days off. This can include some nights, holidays and weekends. Are you willing and able to work this type of schedule?

Work Location: In person

Salary : $14