What are the responsibilities and job description for the Inbound Call Center Agent position at Curemed Health?
Job Title: Inbound Call Center Agent
About Us:
At Curemed Health, our team is at the heart of everything we do. We embrace diversity and inclusion, recognizing that every individual brings unique perspectives and experiences to the table. This diversity fuels our innovation and enables us to deliver exceptional healthcare services to our community.
Position Overview:
Curemed Health is seeking a customer-focused and professional Inbound Call Center Agent to join our team in Dallas, TX. In this role, you will serve as the first point of contact for patients and clients, addressing inquiries, scheduling appointments, and ensuring a positive experience. This is an onsite position, ideal for individuals who excel in communication and thrive in a fast-paced environment.
Responsibilities:
- Answer incoming calls promptly and courteously, addressing inquiries and providing accurate information.
- Schedule and confirm patient appointments, ensuring data accuracy in the system.
- Assist callers by resolving concerns or directing them to the appropriate department or individual.
- Document and update patient information, maintaining confidentiality and accuracy.
- Provide exceptional customer service to foster trust and satisfaction among patients and clients.
- Adhere to company policies and procedures to ensure compliance with healthcare standards.
Qualifications:
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office and familiarity with call center software is a plus.
Benefits:
- Comprehensive benefits package including health insurance and retirement plans.
- Opportunities for career growth and development within the organization.
- Supportive and inclusive work environment where your contributions are valued.
- 30 to 40 hours per week, Monday to Friday schedule, offering work-life balance.
- Chance to be part of a team dedicated to providing exceptional healthcare services to the community.
If you are a motivated and empathetic individual who enjoys helping others, we encourage you to apply for the Inbound Call Center Agent position at Curemed Health. Join us in delivering exceptional service and making a difference in our community. Apply today!
Job Type: Full-time
Pay: $19.01 - $24.36 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $24
