What are the responsibilities and job description for the Technical Account Manager position at Curi Bio?

About Curi Bio

Curi Bio unlocks novel workflows and delivers functional human data to inform biopharmaceutical R&D decision-making. Through a comprehensive platform featuring human 3D tissue models of disease, biosystems enabling clinically relevant functional analyses, and advanced data analytics, Curi Bio melds functional and analytical assessments for drug safety, efficacy, and potency. By offering leading global pharmaceutical end users an integrated preclinical platform along with highly predictive human stem cell tissue models to generate clinically-relevant data, Curi Bio is bridging the gap between preclinical R&D and clinical outcomes, accelerating the discovery and development of safer, more effective medicines.

Job Summary

The Technical Account Manager (TAM) at Curi Bio is essential to our customer success strategy and business growth. The TAM serves as the primary liaison for key customer accounts, offering expert technical support, cultivating enduring relationships, and uncovering new business opportunities. This role demands a blend of technical expertise, customer relationship management, and business acumen, ensuring that clients achieve optimal outcomes while aligning with our strategic objectives.

Location : Seattle, WA or Remote

Primary Responsibilities

1) Account Management

Develop and nurture strong, long-term partnerships with key customers by understanding their research objectives and challenges to drive adoption and scale usage.
Manage a portfolio of accounts to drive customer satisfaction, retention, and revenue growth.
Proactively identify and capitalize on new business opportunities within existing accounts.
Address customer needs promptly and effectively, providing tailored support.
Collaborate cross-functionally with Sales, Marketing, Product, and R&D to align customer needs with Curi Bio's strategic goals.
Cultivate strategic partnerships to drive expanded utilization of Curi Bio's products and services.

2)Technical Support and Applications

Deliver expert technical support through product demonstrations, customer training, and troubleshooting.

Assist clients with experimental design, data interpretation, and workflow optimization.

Conduct on-site installations and user training for Curi Bio's platforms.

Develop and maintain technical resources, including application notes, FAQs, and training documentation.

Stay current on advancements in stem cell biology, tissue engineering, and drug discovery to best support client needs.

3) Sales Support

Partner with the sales & marketing team to identify, qualify, and convert new opportunities.

Provide technical insights during sales presentations and product discussions.

Assist in crafting tailored sales proposals and presentations.

Contribute to meeting and exceeding sales targets and overall revenue goals.

Required Qualifications

Bachelor's degree in life sciences, bioengineering, biomedical engineering, or a related field. Advanced degrees such as Ph.D. or MS preferred.

3-5 years of experience in technical sales, account management, or customer success roles.

Strong knowledge of stem cell biology, tissue engineering, and drug discovery processes.

Exceptional written and verbal communication, interpersonal, and presentation skills.

Proven ability to build and maintain strong customer relationships.

Experience with technical instrumentation and assay development.

Willingness to travel up to 50% of the time for scientific meetings, customer site visits, and marketing events

Preferred Qualifications

Previous experience in account management, technical support, or customer-facing scientific roles within the biotech or pharmaceutical industry.

Familiarity with iPSC-derived cell models and related drug discovery workflows.

Passion for innovation and a “startup” work ethic, with a demonstrated ability to “wear multiple hats.”

Ability to work independently, manage multiple priorities, and thrive in a dynamic environment.

Collaborative team player skilled in engaging with stakeholders across all levels of an organization.

Proficiency with CRM systems and sales reporting tools.

Benefits

Competitive salary and a comprehensive benefits package, including an unlimited PTO policy.

Opportunities for career advancement in a rapidly growing biotech

Play a key role in advancing new therapies for patients by contributing to the forefront of human stem cell-based research and drug discovery.

Join a supportive, innovative, and growth-oriented work environment alongside a passionate team of scientists and engineers.

To Apply

Please submit your resume and cover letter to careers@curibio.com. Please include salary expectations and desired start date in your application.

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