What are the responsibilities and job description for the Desktop Support Specialist position at Curio Holdings LLC?
The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing (Level 1 and 2) troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Serve as a trusted technical resource to the Curio Wellness end-user community
- Provide (Level 1 and 2) technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications
- Provide incident management service desk functions to end-users remotely and in-person
- Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities.
- Assist (Level 3) as necessary with (Severity Level 1) incidents that impact entire end-user-community
- Installation, maintenance, and repair of desktop/laptop computing systems
- Support and administration of Windows 10 and limited Mac OS operating systems
- Troubleshoot desktop/laptop computer security issues.
- Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.
- Diagnose, troubleshoot, and repair computing hardware and software applications
- Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and training
- Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
- Complete imaging, software installations, and software upgrades.
- Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.
- Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
