Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.
- THIS ROLE REQUIRES PREVIOUS RETAIL EXPERIENCE TO BE CONSIDERED
ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned.
Passion for Outstanding Guest & Patient ServiceGreet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smileFollow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and / or assisting guests with Holistic Pharmacy products.Learn, promote, and manage points / rewards for the Far & Dotter Loyalty Program to new and existing guestsAlways go above and beyond to provide patients and guests with an elevated experience to ensure they leave delightedContributing to a Culture of Retail Sales ExcellenceLearn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliantLearn product assortment and products associated health benefits.Constantly seek out ways to educate patients about add on products to drive additional salesUnderstand daily, weekly, and seasonal promotions and sell product against these initiativesFully participate in staff sales initiativesPerforming daily, weekly, monthly, cycle counts and inventory auditsCommunicate with leads the needs for restocking the sales floorStickering / barcoding products if necessaryPreparing / Packaging bulk flower for resaleMaintaining the online menuPicking and packing orders in the upstairs vault for in store and online ordersReinforcing an Environment of ComplianceFollow compliance procedures to assure all activities and transactions follow MCA regulations and Far & Dotter SOPsFollow HIPAA guidelinesDelivering Operations ExcellenceCheck sales floor inventory daily and re-stock inventory to maintain proper par levelsClean and straighten sales fixtures and products daily to maintain an impeccable retail environmentClean and straighten communal and public spaces daily to maintain a hygienic environmentFunctional Areas
Perform tasks assigned by direct supervisor that may be related to the PCAs functional department (Employee Experience or Patient Experience)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong guest service skillsSocial, friendly and outgoing demeanorAbility to positively interact with patients and the publicAbility to empathize and understand challenges patients have with their heathAbility to recommend products to patients based on their individual needs.Advanced understanding of cannabis industry and productsDesire to work in a team environmentAbility to work in a fast paced, busy, unpredictable environmentAbility to follow existing processes and proceduresAbility to work normal retail hours (nights, weekends and holidays)Supervisory Responsibilities :
This job has no direct supervisory responsibilities.
Education and Experience :
High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality or guest service sales experience; or equivalent combination of education and experience
Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Must be 21 years old.
As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.
Salary
19 - $20 USD per hour
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Salary : $19 - $20
