Curiosity is an independent full-service collective of curious minds blending culture and data to craft distinctive, high-growth brands. With creative, media, strategy, and analytics as our superpowers, our agency runs on questions to find better answers for clients like P&G, DUDE Wipes, Native, Stop & Shop, and Holland America Line.
Our hardware includes national wins from Effie, Adweek, Campaign US, and Ad Age - including three wins for Ad Age Small Agency of the Year and two appearances on Ad Age A-List.
Position Overview :
The Account Supervisor serves as a vital partner to the Account Director, ensuring the seamless execution of client objectives and agency deliverables. This role focuses on maintaining strong client relationships, driving efficient and high-quality work, and fostering a collaborative and growth-oriented team environment. The Account Supervisor is responsible for bridging strategic goals with actionable plans, managing day-to-day operations and the execution of work, and mentoring team members to ensure both client and agency success.
Key Responsibilities :
Strategic Execution and Oversight
- Collaborate with the Account Director to develop and implement strategies that align with business objectives.
- Provide oversight and direction on campaigns, ensuring alignment with strategic goals and creative excellence.
- Translate client objectives into actionable plans, guiding the team on execution priorities and milestones.
- Monitor and analyze campaign performance, providing actionable insights to internal stakeholders and clients.
Client Relationship Management
Build and maintain strong relationships with clients, acting as a strategic advisor and trusted executor.Proactively identify client needs and challenges, offering solutions that drive success.Serve as a point of escalation for appropriate client concerns, resolving issues efficiently and effectively.Ensure client satisfaction by consistently delivering high-quality work and exceeding expectations.Operational Efficiency and Risk ManagementOversee and / or manage account operations to ensure projects are delivered on time, within scope, and on budget.Identify potential risks and implement solutions to mitigate challenges before they escalate.Promote operational best practices and process improvements to enhance efficiency and quality.Coordinate with external vendors and partners as needed to meet project requirements.Team Support and Development
Act as a leader within the account team, ensuring clear roles, responsibilities, and accountability.Facilitate alignment and communication across internal departments, including creative, media, and analytics teams.Support the onboarding of new team members by sharing best practices, tools, and processes.Mentor direct reports by providing regular feedback, professional development guidance, and performance evaluations.Financial Oversight and Growth
Manage account financials, including billing, invoicing, and collaborating with the Account Director on forecasting, to ensure profitability targets are met.Monitor account budgets and ensure resource allocation aligns with client priorities.Partner with the Account Director to identify and pursue opportunities for organic growth.Contribute to scope renewals and organic growth proposals by providing insights and recommendations based on day-to-day executional knowledge and learnings.Key Characteristics and Attributes :
Strategic Mindset
Ability to think critically and anticipate client needs, translating high-level goals into actionable strategies.A proactive problem-solver with a forward-thinking approach to client and agency success.Collaborative Leadership
Strong interpersonal skills with the ability to build rapport across diverse teams and client groups.A team leader who understands the big picture and inspires team members to achieve their best work.Detail-Oriented and Results-Driven
Meticulous in ensuring flawless execution of campaigns and deliverables.Focused on achieving measurable results, meeting deadlines, and exceeding client expectations.Client-Centric Approach
Committed to understanding client industries, challenges, and goals to deliver strategic, tailored solutions.Driven to consistently exceed client expectations and contribute to their success.Qualifications :
Bachelor's degree in marketing, business, communications, or a related field.5-7 years of experience in account management or a similar role within a marketing or advertising agency.Proven track record of managing campaigns and building strong client relationships.Solid understanding of integrated marketing and advertising principles.Proficiency in project management tools and financial tracking systems.
