Customer Care Representative II

Customer Care Representative II

We are seeking highly motivated and experienced leaders with a positive attitude and fun spirit to join our Customer Care Team! If you have what it takes to mentor and support others, drive operational excellence, and take ownership of customer satisfaction, then we want to talk with you!

CALL US AT (866) 887-2218 and tell us about yourself!

Who We Are

Come and join our award-winning team and bring your passion to help us "WOW" our customers. Our employees are called Superheroes because they turn problems into dreams and leave their own troubles behind to take care of others. The cape of the Superhero signifies the value of teamwork as we also take care of each other every step of the way. If you have what it takes to drive the bottom line, thrive on hard work and success, please consider joining the Current Electric team!

Why Choose Current Electric

• Advancement opportunities
• Competitive Pay - Commensurate with experience
• Comprehensive Health Benefits Package (medical, dental and vision) including company paid life insurance
• HSA (Health Savings Account)
• Work Life Balance - Paid vacation and holidays / Flexible schedule
• 401 (k) with company match up to 4%
• Employee bonus referral program
• Bonus program built on goals and performance metrics
• Tuition reimbursement and world class training programs provided

The Big Tasks of a Customer Care Representative II

• Deliver a high level of customer service expertise by handling complex customer interactions, escalations, and problem resolution.
• Act as a mentor and coach to junior Customer Care Representatives, guiding them in best practices, policies, and procedures.
• Handle multiple tasks, including receiving and communicating information across teams, ensuring calls for service and estimates are answered and scheduled efficiently.
• Build sustainable relationships and trust with customer accounts through proactive communication and follow-ups.
• Conduct both inbound and outbound calls with an emphasis on securing service appointments and reinforcing the company’s value proposition.
• Use persuasive communication skills to secure appointments, convey the value of our services, and build customer confidence in choosing Current Electric.
• Assist in client retention efforts by fostering positive relationships, ensuring follow-ups, and addressing concerns proactively.
• Manage customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Collaborate effectively with the Customer Care Lead and Dispatching Team to improve processes and enhance customer satisfaction.
• Monitor performance metrics, identify areas for improvement, and provide feedback to management.
• Participate in and lead training initiatives to enhance team knowledge and service excellence.
• Utilize and navigate CRM software (Service Titan preferred) to optimize customer interactions.
• Other duties as needed.

Key Sub Tasks / Qualifications

• Minimum three years of consecutive experience in a customer service or call center role, preferably within a mechanical contracting company.
• Prior experience handling customer escalations and troubleshooting complex service issues.
• Strong geographical knowledge of the service area (tri-county area).
• Ability to confidently communicate the value of our services and instill trust in potential and existing customers.
• Strong emotional intelligence and ability to effectively adapt to and manage different personalities.
• Proven ability to handle objections and secure commitments from customers, ensuring service appointments are scheduled efficiently.
• Experience with client retention strategies and fostering long-term relationships with customers.
• High degree of emotional self-control, professionalism, and problem-solving ability.
• Strong multitasking, prioritization, and time management skills.
• Must be a team player with the ability to work independently with integrity and accountability.
• Proficiency in Google Workspace (Sheets, Docs) and CRM platforms (Service Titan preferred).

Desired Skills and Experience

If you can achieve the above and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

If you want to be part of something bigger than a job, make this career move and find exactly what you're looking for. At Current Electric, you’ll be appreciated by your team and our customers, and your work will have a direct impact on the company’s success every day. If all of this sounds like you, take a moment to learn more about us at , and when you're ready, apply for this position!

Current Electric Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• CRM software (Service Titan preferred): 3 years (Preferred)
• Call center: 3 years (Preferred)
• Customer service: 3 years (Required)
• Outbound calling: 2 years (Preferred)

Work Location: In person

Salary : $23 - $26