What are the responsibilities and job description for the Customer Support Advisor position at Current Events?
Are you a problem-solver who loves helping people? Do you thrive in a fast-paced environment where every conversation is an opportunity to provide outstanding service? If youre looking for a role that values your communication skills, attention to detail, and ability to turn challenges into solutions, this is the job for you.
Were hiring a Full-Time Customer Support Advisor to assist customers, resolve inquiries, and ensure every interaction leaves a positive impression. Whether over the phone, via email, or through live chat, youll be the trusted voice of our company, providing expert guidance and top-tier support.
What Youll Be Doing
- Handling customer inquiries through phone, email, and live chat with professionalism and efficiency.
- Providing expert support, troubleshooting issues, and finding solutions quickly.
- Ensuring a positive customer experience by listening, understanding needs, and offering helpful resolutions.
- Keeping accurate records of interactions, updating customer accounts, and following up as needed.
- Collaborating with internal teams to address concerns and improve processes.
- Staying up to date on company products, services, and policies to provide informed support.
What Were Looking For
- Strong communication skills with a customer-first mindset.
- Problem-solving abilities with a proactive and solution-oriented approach.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic computer proficiency and comfort using customer support software.
- Previous customer service or call center experience is a plus, but not requiredwe provide full training.
- A team player with a positive attitude and a strong work ethic.
What We Offer
- Competitive salary with performance-based incentives.
- Stable, full-time hours with opportunities for career progression.
- Comprehensive training and ongoing support to help you succeed.
- A collaborative and dynamic team environment where your contributions are valued.
- Employee perks, discounts, and wellness programs to support work-life balance.
If youre ready to put your people skills to work in a role that offers stability, growth, and an engaging work environment, apply today! We cant wait to welcome you to the team.
