Customer Service Associate

Current is a leading end-to-end lighting and controls solutions provider, formed through the acquisition of Hubbell® Incorporated’s commercial and industrial (C&I) lighting business. This merger brought together two iconic businesses with a rich heritage of innovation, strong brands, and application expertise. Today, Current is strategically positioned to deliver exceptional value to customers by focusing investments in advanced lighting and controls technologies.

With an expanded distribution network, state-of-the-art digital tools, and robust new product pipelines, Current ensures customer needs are met more effectively and efficiently. The company leverages shared patented technologies and innovative solutions to stay ahead in the market.

Primary office locations include Greenville, SC and Cleveland, OH, along with centers of expertise in Austin, TX, and Quebec, Canada. Manufacturing operations are in Hendersonville, NC; Plympton, MA; Christiansburg, VA; and Acuña and Tijuana, Mexico.

The Order Entry associate will be responsible for reviewing and accurately modifying an order in Current Lightings entry system (SAP). The Order Entry associate will work closely with Customer Service, and other internal departments to ensure accuracy of sales orders and timely processing is achieved. The environment is fast-paced and requires an individual who can adapt to fluid situations to satisfy the customer.

Essential Duties and Responsibilities:

• Release all EDI(Electronic Data Interchange) order that comes in from distributors using order release guidelines
• Manually key all sample orders that come in from Engineers/Product managers
• Release all rush orders Air/Will Call
• Receive and route sales orders according to protocol
• Review, modify, and edit orders timely and accurately
• Modify, monitor, and follow-up on unclear order information and revising orders once clarified and complete
• File according to procedure to remain consistent.
• Modification of sales orders according to customer input.
• Attend product training regularly to increase effectiveness and understanding.
• Ability to read and interpret documents

Skills/Competencies Required:

• Strong organizational and administrative skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Proficiency in use of computers and Current Lightings software, including SAP.
• Highly motivated, energetic, and ability to multi-task
• Ability to meet deadlines and desired turnaround times
• Detail oriented and execute order entry and issue resolution from start to finish in the allotted timeframe.

Education and/or Work Experience Requirements:

The ideal candidate will have:

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Prior experience entering customer sales orders with multitude levels of complexity
• Minimum 2 years of related experience, SAP knowledge preferred

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $19.25-$21.75.

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
• • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top-notch learning courses through LinkedIn Learning
  • Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com