Sales Support Professional

Current is the digital engine for intelligent environments. Current blends advanced LED technology with networked sensors and software to make commercial buildings, retail stores, industrial facilities and cities more energy efficient & productive. Backed by a broad ecosystem of technology partners, Current is helping businesses and cities unlock hidden value and realize the potential of their environments. Current (formerly GE Current, a Daintree Company) has unveiled a new brand identity following the historic acquisition of Hubbell’s Commercial & Industrial (C&I) Lighting business. The enterprise brand unites the companies under a single identity with one purpose: To deliver the innovation customers require, with solutions that create inspiring, efficient, and safe environments. Current products dramatically improve lighting quality, reduce energy demand, and have become synonymous with reimagined physical spaces. The history of the company demonstrates decades of trusted quality and reliability. Current's portfolio includes 35 industry-leading product brands each offering a unique value proposition. Primary office locations are Cleveland, OH and Greenville, SC, with centers of expertise locations in Austin, TX, Rolling Meadows, IL and Quebec, Canada. Manufacturing operations reside in Hendersonville, NC, Pittsburgh, PA, Plympton, MA, Christiansburg, VA, Acuna, MX and Tijuana, MX.

Job Description

The Sales Support Professional’s primarily role is to support agents, distributors and managing open projects. The successful candidate will have the skills needed to facilitate the coordination between Sales, Supply Chain, Pricing, Brand Management, and the Finance teams. The position objective is to assure measurable results in achieving an exceptional end customer experience, for current accounts, and facilitate on-time shipments, invoicing and National, Strategic and Key Account business. Touch points include, but are not limited to some pricing, specification reviews, customer service order management, pre-sale forecasting, inventory management, post-sale issue resolution.

Qualifications

Essential Responsibilities

• Develop direct customer relationships and act as the primary customer resource.
• Work closely with our National, Key and Strategic Account customers to quickly solve problems and provide requested data.
• Establish and facilitate process improvements to gain efficiencies to increase customer satisfaction.
• Manage National, Key and Strategic account customer quotation requests.
• Work cross functionally to develop and execute plans to address customer-specific needs.
• Foster relationships with key internal stakeholders to support the resolution of our customer’s needs
• Drive process to accurately and consistently forecast through effective use of Salesforce
• Managing logistics activities with carriers to coordinate material delivery and reassignments, verify adherence to shipping instructions, filing claims, and sending tracking information to the customer and/or contractor.
• Interface with internal and external customers, including Agents, Distributors, Architects, Rebate Providers, and Installation Contractors.
• Collaboration across internal cross functional teams as well as our National, Key and Strategic Account partners.
• Requesting, evaluating and approving contractor labor invoices.
• Managing additional material requests, change orders, RMAs, and warranty claims.
• Utilizing open order reports to clarify priorities and optimize adherence to customer commitments
• Understanding of Current Lighting product offering, application, and market strategy. Must be able to support the evaluation of the best product solution for the opportunity.

Qualification Requirements

• 4-year degree or substantial equivalent experience
• 2-5 years of direct customer support – project management a plus
• Demonstrated relationship building and customer management skills
• Highly motivated individual with proven track record
• A proven resourceful and creative decision-maker, with a sound analytical judgment
• Driven to produce measurable results and continuous improvement
• Ability to quickly understand, retain and articulate product knowledge and applications

Desired Characteristics

• Detail-oriented with strong process, organizational and oral/written communication skills.
• Strong oral and written communication skills, including virtual and electronic communications
• Prior experience and/or willingness to work virtually with team members that are not co-located

• Sound knowledge of the company’s products and services.
• Experience with data analysis and spreadsheet tools
• Understanding of basic contractual terms and conditions
• Familiarity with SAP, QuickBase, Power BI, and Salesforce

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $61,000-$70,000.

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
• • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top-notch learning courses through LinkedIn Learning
  • Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com