Technical Service and Warranty Leader

Role and Responsibilities Include :

• Supervise direct reports, set goals, establish service level metrics, and mentor the team to drive a positive culture on problem solving with a focus on first contact resolution.
• Work with quality team, product management, and factory personnel to report and resolve warranty claim issues.
• Analyze warranty data for trends to identify issues and report details to Product Management and Leadership
• Manage and approve warranty reserve and concession dollars.
• Determine remediation approach for quality-related issues.
• Negotiate and approve most labor, back charge claims, and other concessions.
• Generate modified warranty letters and / or addendums.
• Provide clarification to warranty documentation.
• Develop and implement procedures to help increase efficiency within the Technical and Warranty Department
• Quickly resolve issues which have been escalated due to time criticality or service-related impact.
• Provide recommendations for resolving complex situations.
• Interview, onboard and train new employees.

Qualifications :

• An associate degree or bachelor's degree in a technical field is preferred.
• Minimum of 3 years experience in the lighting industry.
• Experience in LED fixture or lamp testing / troubleshooting, quality, customer service, or technical field is preferred.
• Proficient PC skills with ERP knowledge and experience in SAP.
• Knowledgeable of Current products and catalog logic. Able to accurately identify product characteristics and options using ordering number logic.
• Minimum 1 year experience navigating SAP functions. Creating or checking order status, order processing, material or product searches.
• Must possess initiative as a self-starter and perform with minimal supervision. A positive attitude, strong interpersonal and organizational skills are essential.
• Ability to handle pressure situations and dissatisfied customers.
• Demonstrated leadership, teamwork and communication skills. Must be able to handle multiple priorities, act independently, and use sound judgment.
• As a customer facing position, must be able to communicate with customers with a professional and courteous manner.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $105,000-$115,000.

Benefits and Perks

The Highlights :

All around competitive culture where together we strive to :

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast...learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you'll learn and grow through programs and resources like :
• Quarterly company all employee meetings
• Management and Leadership development
• Initiatives and special projects with executive leadership exposure
• Access to top-notch learning courses through LinkedIn Learning
• Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com

Salary : $105,000 - $115,000