What are the responsibilities and job description for the Account Manager position at Current Openings?
Throughout the Gardner family’s ownership of Superior Trim, we have made, and continue to make, significant investments to ensure that Superior Trim has all of the appropriate technologies in-house and available to produce cost-competitive, high-quality interior and exterior trim products for medium/heavy duty trucks and other commercial vehicles that our customers expect.
Superior Trim is looking for a customer service focused, outgoing professional to serve as Account Manager to one of our largest customers.
Job duties include, but are not limited to:
- Coordinate assigned projects with the account and operations teams and company manufacturing locations
- Maintain relationships with customers by effectively promoting the culture and strengths of the company while functioning as a conduit for customer needs and concerns
- Support operational activities as customer liaison between Superior Trim plants and the customer, including but not limited to – quality issues and investigations, organize sorting and 3rd party sorting as required, and provide on-site communication, support to design, engineering requests in conjunction with Superior Trim corporate resources.
- Coordinate customer request for quotes with cross functional teams (Engineering, Costing, Operations, Quality, Purchasing, Program Management)
- Track and grow new development opportunities as well as conquest opportunities within an assigned market
- Support internal cost reduction initiatives on an as needed basis
- Reporting: will report to the VP of Sales but with a dotted line to Operations Director
- Travel: 10-20% of the time or more depending on how the role develops
A successful candidate will have:
- A bachelor's degree
- Minimum of 3 years of previous experience in sales and customer service, servicing large accounts
- Previous experience in automotive or heavy truck supply chain, preferred
- Outstanding attention to detail
- Ability to communicate professionally to various levels of stakeholders
