What are the responsibilities and job description for the Senior Data Analyst, Data Analytics position at Current?
Senior Data Analyst
At Current, we're on a mission to enable our members to create better financial outcomes for themselves. Headquartered in NYC, we're a leading U.S. fintech and one of the fastest growing companies with over million members. No matter your title, we welcome everyone to build great products, grow quickly, and make an impact together.
ABOUT THE ROLE
We are looking for a Senior Data Analyst with experience in B2C / DTC Member Experience or Customer Success. In this role, you will use data to drive strategic decisions, improve business performance, and enhance our customer interactions to create a seamless user experience. You will use advanced analytics to find trends, evaluate performance, and deliver strategic insights that facilitate data-driven decision-making within the Member Experience team and across the organization. The ideal candidate has a deep understanding of customer behavior, a passion for data-driven decision-making, and a proven ability to translate insights into actionable strategies.
RESPONSIBILITIES
- Analyze member experience data to identify trends, pain points, and opportunities for operational efficiency.
- Develop and maintain data pipelines, dashboards and reports to track key performance indicators (KPIs) that tie customer success effectiveness, member satisfaction, and engagement to business bottomline metrics.
- Utilize internal and third-party data to conduct in-depth analyses, identify gaps, mitigate friction and pain points, and optimize customer interaction across channels.
- Partner with cross-functional teams, including Product, Engineering, and Customer Success, and leverage such techniques as A / B testing and customer segmentation to enhance personalization and support strategies.
- Provide actionable insights to leadership on customer outreach behavior, support efficiency and satisfaction, and areas for innovation.
- Ensure data integrity, accuracy, and governance in analytics pipelines across multiple customer interaction channels.
- Participate in on-call rotation to support production analytics data pipelines.
- Mentor junior analysts and contribute to a data-driven culture within the team.
ABOUT YOU
Additional Skills and Qualifications
This role has a base salary range of $150,000 - $200,000. Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
BENEFITS
Salary : $150,000 - $200,000
