What are the responsibilities and job description for the Front Desk Agent position at Curriers Lakeview Lodge?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service. This position requires strong time management skills, proficiency in computer systems, and the ability to multitask effectively in a fast-paced environment. As a Front Desk Agent, you will be responsible for managing front desk operations and ensuring a welcoming atmosphere for all visitors.
Duties
- Greet guests warmly and provide them with assistance during check-in and check-out processes.
- Manage reservations, including booking, modifying, and canceling as needed.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Maintain accurate records of guest information and transactions using computerized systems.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Perform administrative tasks such as filing, data entry, and proofreading documents.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with other departments to enhance guest experiences and resolve issues promptly.
Qualifications
- Previous experience in a front desk or customer service role is preferred.
- Strong time management skills with the ability to prioritize tasks effectively.
- Proficiency in using computer systems, including Google Suite applications.
- Excellent verbal and written communication skills for effective interaction with guests and team members.
- Familiarity with phone systems and administrative clerical duties is an advantage.
- Attention to detail for accurate data entry and proofreading tasks.
- A friendly demeanor with a commitment to providing outstanding customer service.
- Shifts can be 7am to 2pm, 2pm to 8pm, weekdays and weekends
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your professional skills in a supportive environment!
Job Type: Part-time
Pay: $11.56 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $15